Royal Thalassa Monastir

Excellent

酒店景色尚可，但是服務上有很多方面需要改進。泳池的租金需要單獨租借，特別不方便，周邊吃飯不方便，酒店自己的自助餐又各種要求，給顧客發了不同顏色的手繩，塑料死扣的不能摘下來，一直戴着很不方便，但是衹願意提供一次，不夠人性化。酒店設施比較陳舊，性價比一般

I have been disgusted by this hotel. Our troubles started with the room. One torn lamp shade, the other stained and rusty, the bed not made properly, just pulled up, sheet not tucked in, it wasn't even to the top of the bed. I had what appeared to be a fanta stain on my sheet. Sadly, i didn't notice it straight away. It was changed as soon as i noticed it as i pulled all the top bedding off so she could see it. That was how it was on arrival! No plug in the sink, no plug in the bath, shower curtain had black mould growing on them. We've had to ask for water for the room ( on more than one occasion). We've been left with no toilet rolls even though we requested them twice, with no coffee and sugar left. Our cleaner was useless, I'm not sure she knew how to clean when she did bother to show. We left our filthy towels (filthy From wiping table and chairs on patio) on the floor for changing. They were still there when we got back to our room even though she had been in. The bottom bed sheet was never smoothed out. She just pulled the cover up and threw the pillow up to the headboard. The fridge was filthy with dirty fingerprints and grime on the door. Not just one part, the whole fridge front was dirty, indicating to me this had never been cleaned. Our bin was overflowing with rubbish, she forgot to empty it, the next day she didn't turn up. The floor was only swept and mopped once, and that only happened because I complained to guest relations about the standard of things. The hotel had run out of pool towels on our first day. We had no choice but to go without. I only drink coffee and water. The coffee was always tepid and only half a cup full out of a machine where often the powdered milk would run out, so by the time you realised , you would have to queue again. There have been other issues with this 5-star hotel, but I think I've made my point. None of these are serious issues on their own. However, very serious when the standard is consistently bad. We are fortunate enough to take a few holidays a year now, so we will get over this one. I just don't want any family to save and work hard to end up disappointed and let down as we have been. I have taken lots of pictures in case I am asked for proof.

Had the best week ever, hotel is beautiful and beach is amazing! Staff can’t do enough for you. Habib from the piano bar stood out and made our evenings, very funny and attentive and was more than happy to bring drinks to table all night Entertainment manager was great for getting you involved in all the activities. Would definitely come back

Absolutely loved our stay—what truly made the experience outstanding was the staff. From the moment we arrived, everyone was incredibly welcoming, warm, and professional. They made us feel right at home. The team was also impressively efficient—check-in and check-out were a breeze, and any request we had was handled promptly and with a smile. You can tell they genuinely care about their guests. Exceptional service all around!

We celebrated our anniversary with a week in Royal Thalassa and we very pleased. The entire resort was clean and the people were very pleasant. We dined in 2 restaurants on property with no complaints. The beach access was fantastic as was the pool Open to tower guests only. We were actually surprised how quiet it was in our room, knowing how many people were at the resort . Our only regret is that we had to Leave