Royal Thalassa Monastir

Excellent

Un. Gros problème au niveau de la climatisation, notre arrivée, notre chambre, on aurait dit à cela, on est en plein mois de juillet sous canicule. L’hôtel n’est pas frais du tout. Je me retourne au pré du service de réception. Qui me dit qu’il feront de leur mieux, ils ont essayé d’envoyer des personnes pour l’entretien ça n’a rien changé. L’hôtel à une fille, installation de climatisation. C’est un système de VMC où ils mettent de la glace pour étaler la fraîcheur au niveau des conduits de VMC. Ce n’est pas normal qu’en 2025, on a son type de climatisation dans un hôtel soi-disant cinq étoiles voilà le gros point noir à régler très vite. Sinon le reste est très bien personnel et très professionnel. Très accueillant. Tout nous parle avec sourire, le buffet est très bien. C’était un hôtel respectable à ne pas visiter en saison estivale avec la chaleur qui fait nous reviendrons certainement, mais pas en plein été. J’espère que la direction pour trouver une solution à l’avenir pour régler leurs problèmes de climatisation et payer 635 € pour deux nuits et ne pas avoir une chambre fraîche sous canicule, ce n’est pas normal nous faisons un voyage de Lola Tunisie qui a mal commencé on est déçu. En tout cas je vous remercie le personnel de l’hôtel pour leur professionnalisme et leur accueil 

設施：一般 衞生：還行 服務：一般

Arrival On arrival we were given documentation to fill in. The hotel was ill prepared no pens or a place to sit and complete it. When my partner finally got a pen she was pestered by a member of staff to hurry up and the member of staff was stood over her. My partner advised that she would give her pen back when completed but the member of staff was still hindering the process of this being completed. The reception manager came over to my partner was very loud and abrupt and snatched the pen out of her hand. This led to raised voices and not a welcoming start to our holiday. This led to the required documentation not being completed. Recommendation and corrective action: Prepare for your guest arrivals and have the appropriate equipment in place. Manager and reception staff to undertake basic customer service training. Room - 364 The room was far from 5 star Bathroom: Broken floor tiles that can cut your feet. Shower screen black with mould that had seen better days. Bathroom tiles broken and discoloured full of mould. Toilet Brush - Unfit for purpose infection control and health and safety are clearly low priority in this hotel in so many areas. Towels: Threadbare, stained and discoloured. Curtains: Filthy and full of black dust. Maid service: Poor and practically none existent even tipping didn’t work. Recommendations and corrective actions: Housekeeping team to be retrained or invest in a team with a can do attitude. Replace cracked and broken tiles. Replace threadbare, stained towels. Replace mouldy sealant around the bath and showers Deep clean rooms after every stay. Get rid of the toilet brushes they harbour germs and bacteria. The Director of the hotel had advised he visited my room at a meeting I had with him and stated it was adequate. I produced my evidence and we agreed to disagree. EasyJet had sold me a 5 star experience but had 3 star standards which I will be addressing with them. Cleanliness of hotel This leaves a lot to be desired and in 30years of visiting Tunisia is the worst. Communal areas Tired and dirty Toilet next to cafe bar disgusting. Broken toilet seat, overflowing bins, wet slippy floors, doors and door handles dirty. Carpets were cream in areas leading to your room. Heavily stained and threadbare in areas again hardly a 5 star experience that easyJet had sold me. Recommendations and corrective actions: Ensure communal areas are cleaned frequently and staff to sign off when last cleaned (toilets) so guests can be assured. Invest in a commercial hoover that can wash carpets. ( The maids do not have these they use a broom only) Outdoor and poolside: Dirty and heavily stained cushions by pool bar. Broken sun loungers heavily painted, chipped and dirty. Recommendations and corrective actions: Take broken loungers out of service and repair or dispose of. Deep clean the cushions or replace them. Pools: Danger!!!!!! Walking from the poolside into the pool the area was very slippy when gett

What a fantastic holiday the rooms were lovely and clean also the animation team were brilliant especially Momo we did all the activities and can’t wait to return.

Would never return to this hotel, bad raw food, horrid drinks, unfriendly staff, disgusting rooms and bathrooms. Dining room chairs and children's highchair are filthy. Never any sunbeds as people putting towels on at crack of dawn. Put a complaint at love holidays and it appears they don't care either as long as you've paid your money !! AVOID AT ALL COSTS !!!!!!