Gästanvändare
31 juli 2023
We had a reservation on July 25, 2023, for a room with two queen beds to accommodate our family of 3. We were running a bit late leaving NS, so I checked in in advance on the Bonvoy App at 7:00 pm, noting a 10:00 pm arrival time. We arrived shortly after this time and were promptly informed of the following: - The hotel was oversold - There was no room available for us - We were being walked to the Rodd Moncton - The Rodd definitely had a room available with two queen beds - Our reservation at the Fairfield Inn would be promptly canceled, and all charges refunded - The reservation at the Rodd was all set - The Fairfield Inn would cover the cost of the room at the Rodd Upon arrival at the Rodd Moncton: - We were asked for a deposit which the front desk waived after confirming the other hotel was covering the cost of the room - We were told only one room was available in the hotel, but it did not have two queen beds; instead, it was a tiny room with one double bed masquerading as a queen with no couch or space for a cot. - The bathroom was all of maybe 15 square feet - The toilet was unusable because of a vent buildout in front of it that would force the user to hold one knee to their chest just to sit down (picture below) - The A/C unit was so full of dust and mold that all three of us were stuffed up, coughing and sneezing all night long while desperately trying not to fall off of the side of the tiny bed while dreaming about the two queens that we had initially reserved and were promised that would be at this hotel Fast Forward --> My credit card was charged for the stay at the Fairfield Inn after all, and I am still awaiting that refund.
Översätt