Balneario de Mondariz

The spa needs to be booked, but it is advised to call them, noone speaks English and admin team does not care to help. I am not sure how it will end as have escalated it by email no answer yet and have been asking for a month to get it booked as it is included in the package. Disappointing service for the hotel like this to treat customers in a poor manner. I can show the manager all responses I had from their team.

Used the spa . Very atmospheric. Rather confusing as to whether this spa across the road is part of tge hotel or not. Town very pretty. Rated in an international travel magazine as the best in Spain.

The whole experience was really pretty disappointing, and even more so when we found out that the hotel already knows that the problems that happened for us exist, and are trying to either sell the hotel or find funding to do the necessary repairs. At the same time the system and the hotel are still advertising and pricing as a four-star hotel, which is not even close to accurate. This is not ok. I would normally give 1 star for a review, but the staff were kind and hard working people and so I give 2 stars. I understand the hotel has a lot of history and importance to the community, but to advertise as a four-star hotel means that there is a level of attention to detail and quality of service that is commensurate with the price that one pays in order to go to a 4 star hotel. My wife had planned a special day trip to spend the night at the hotel and receive spa services for our ninth wedding anniversary. She clearly communicated this to the staff and to the hotel and actually booked the best suite available at the hotel. It was supposed to be a two-story room with incredible views and high-level accommodations. The pictures on the site are not accurate. (We were greeted at the desk by kind people and I will also be clear that everyone who works there was quite kind and doing the best they could under difficult circumstances.) That being said, after we checked in no one came to help us move our bags from the front desk all the way across the hotel to an elevator, and then up a large spiral staircase to a suite that look to be about 50 years old. The furniture is old and the room has no high-end amenities and it's laid out in a very strange fashion and in fact was so different that we decided it was not something that we wanted and so we asked to be moved to a junior suite. That is where the problems began. The junior suite, smaller and a little bit more accessible, made absolutely no sense in terms of design layout and the bathroom wasn't very well designed. When you enter the the small foyer entrance, if you can call that, it is comprised of an old square dining room table with four chairs and a couch looks to be about 50 years old. There is no artwork on the walls and it looks like something out of a prison or a strange waiting room? The bathroom is a mess. There is a large sunken tub, but it is difficult to get in and out of and quite slippery and no real way of easily doing that. Also the rack that is used to dry towels and bathing suits is in an awkward place in the shower and when I needed to put my head on the wall just to turn around I burnt my hand on the rack. We then went down to what would be called the "spa". To call this a "spa" is an exaggeration in the highest degree. The paint is peeling and the walls have mold and it just looks really old and funky. When I spoke to the front desk about this later they said they knew about it and they were sad because they knew the hotel needs quite a bit of work, but they don't have the r

My husband and I where seeking thermal experiences in Galicia. As per the list of places to visit we choose this "iconic" place. The experience was so disappointing and frustrating to a pint in which we didn't provide our feedback in person , as we are sure that what I'm about to mention is visible to managers and stakeholders of this property. The fact that the place is old shouldn't mean that the place is neglected and abandoned. The are locations within the property that could be the perfect scenario for a horror movie. Buffet poor quality of food and variety. Both dinner and breakfast Air conditioning in our room was not working all night and it was unbelievably hot The bathroom gives a sense of being in a asylum. By coincidence we find out that we were entitled to experience the Celta water journey. Unfortunately this was also disappointing. Rust , broken tiles, filth and lack of care was visible. There was only one practitioner providing the Celta Journey which was overwhelming for her , however she had the best attitude at all times. Spa treatments the worse part of all. Treatment beds narrow and old , instead of bed sheets they use paper towels ( lack of investment) , all the treatment rooms in the water area full of rust and maintenance. The lymphatic massage was below expectations. Customers look to visit this facilities to feel renovated and reload energy. This facility makes you feel sick and sad. Is a real shame that a magestic location like this lacks of the proper maintenance and investment from the stakeholders.

(Photos only)

Hemos estado dos noches. Check in no fue bueno ni preciso, tuve que preguntar como ir a las instalaciones, donde está el desayuno.... Instalaciones buenas pero necesita remodelacion. Teníamos media pensión, desayuno bien cena normalita.

Decepcionante. Hotel e instalaciones mal conservados. Palacio del agua con demasiada gente provocando indisponibilidad de uso de instalaciones. Restaurante solo buffet. Fué mi segunda estancia que resultó mucho peor que la primera.

Las habitaciones del hotel dejan mucho que desear ,viejas , bañera picada , con cortinas que hoy en día es impensable en un hotel con la supuesta categoría de este, lamparas descolgadas, enchufes con cables pelados ,ni un espejo en la habitación y la ventana del baño q es de madera medio podrida. El pasillo que da a las habitación es con paredes deconchadas y signos de humedad. Una decepción . A su favor diré que el balneario está bien cuidado, está limpio y sin demasiado barullo para ser septiembre.

La estancia en el balneario correcta, camas cómodas, habitación limpia. Albornoces. Nada en la nevera, ni una botella de agua (antes había varias cosas). La comida muy buena, ayer a la cena había buey de Francia en el buffet entre otras muchas cosas y de segundo, merluza, lubina rellena de marisco, croca de ternera y hamburguesa de ternera. El personal del restaurante muy profesional. El palacio del agua muy bien y el circuito celta genial. En resumen un buen finde agradable. Necesita un buen mantenimiento para conservar las 4 estrellas que tiene. Lo