SureStay Hotel by Best Western Guam Airport South

The worst stay I've ever had ! When I arrived the room, the 1 light bulb is missing, the phone was not working. I have to went down to the reception and reported that. The receptionist had an unhappy face. The shower water comes on and off, it just suddenly stopped when I try to adjust the temperature. I dare not to touch it before I finished the shower. The day time receptionist stopped me to leave when my transportation comes, he said the bed frame is broken. I told him how can I break the bed frame? He said:" Did I said you break the bed frame?" So why you stopped me to leave and tell me so? If you doesn't means that why you telling me so? He just kept repeating "Did I say you broke the bed frame ?" When I went back to the room, I've found out that's the bed I didn't sleep with. I told the staffs that I was alone in the room last night and I didn't sleep on that bed. They kept asked me some nonsense questions. That's only you stay in the room? Who was the technician guy's name who came to fixed the lamp? Actually the found that the bed frame was broken long time ago! The hotel is in the middle of no where that's only 1 KFC available in walking distance. All the facilities looks old and barely functioning. The do provide service but just simple and cold breakfast in pack

They served breakfast as continental, but only poor and imitated foods. No eggs , no sausages, etc

Excellent hospitality and service