Masseria Il Melograno

Purports to be a 5 star hotel but not in any way one would expect. There are absolutely no frills . Only liquid dispensers in bathrooms. No cotton wool , cotton buds , nail accessories etc. No chocolate or small snack at turndown. 3 tiny packets of snacks on arrival. Service minimal without a smile. Solid 3 star. No value for money charged .

We loved our stay at Il Melograno! It was so beautiful and the staff was so friendly. The breakfast buffet each morning was something our family really looked forward to. My children ages 9 and 11 also really enjoyed playing at the pool. The pool staff was also very friendly and helpful. The location was also very central which made it convenient for day trips to other places in Puglia. Everything about our stay at Il Melograno felt magical!

I was there for 4 nights. I was found the place ok. They over charge for my massages and when I complained the front desk said that I signed for it. When I looked at the signature it was not mine. When I told the that to the lady at the front desk she looked at me like I do not know and I can not do anything. Night person who are to watch over the hotel where where asleep on the coaches in the lobby at 3am. This say a luxury hotel but it lacked a lot.

We just stayed here 10/8 - 10/11. 2 nights in standard room and 2 nights in junior suite. It’s a beautiful property but over-all not a high-end attitude for a hotel billed to be top notch. We r not really that particular but this place sits out in the country which is ok but just felt like we were too isolated even within the property as nothing going on at all. 1. Jr suite at almost 3x’s more expensive was ridiculous considering furnishings etc were identical to standard room. Had an entrance room with a tv which I didn’t know what you would use this room for. Bathroom had a tub which standard room did not. Basically the same room. Way way overpriced for jr suite. 2. Grass at pool was over grown 3. Needed to go find someone to order a drink for sitting by pool. No service 3. If you want a drink, needed to go to front desk and ask….. the ‘bar’ was a beautiful spot but no bartender ever there…. And I mean never! Don’t think they have a bartender. 4. Maybe a bit off-season but property felt deserted. Could hear a pin drop. 5. Lady who showed us to our room basically ran to the room and we’re pretty darn agile. No conversation about room and where things were. 5. Breakfast was good and you can order omelettes. Buffet had nice selections Net is, nice property with beautiful buildings and landscaping. But overall, not a place to stay if you want to feel part if a place. Very lonely feeling but I’m sure many would love this.

Zero service. Definitely not luxury hotels of the world? Where to start? No introduction to the hotel, no showing where things are. No shown breakfast location. Lawn not mowed, furniture battered and tired. Looked like it was out of season from 10 years ago. Room overlooked the bins. No explanation how to order a beer. You’d think requesting two beers would be simple? They looked a bit confused and shoved a piece of paper with a code on it in front of us. (They spoke English). I was to go back to my room, get my phone to scan the code and order the beers? There were no menus. No pool service. At breakfast the same cheese and pizza bread was served two days running from the previous night buffet meal. Had to ask for scrambled egg, to which waitress told me it shouldn’t have been empty and told me to look. I assured her it was. We were then served scrambled egg with bacon ( we are vegetarians)

We all had an amazing experience with the spa at Il Melograno. We are staying at a villa nearby and asked if they could come and give us a massage at our villa. Francesco and his lovely co-worker did an amazing job. All of us had sporty massages and felt truly relaxed. Thank you Francesco!