Quality Inn & Suites

Absolutely the next worst hotel experience in my life and I have traveled extensively. Stayed in Room 121 near the rear door. Took 10 or more minutes to get hot water to wash face and/or take shower. Phone didn't work in room so I had to use my cell to call the office. Never stayed in a hotel without a closet to hang clothing, only two pegs extended from the wall. . Employee/owner was obnoxious, rude, and very condensing when I complained about the lack of hot water. Threatened to have me physically removed from the private property although it was in the middle of the night. Cancelled my Thanksgiving reservation. Advised all my family members to stay elsewhere. Prefer to sleep in my car before ever staying in the Quality Inn in Monroeville, Alabama.

To start off, the room I got was supposedly non-smoking. When I walked in, it smelled like an ashtray. I turned the air on to hopefully get the room circulating and went to dinner. Worse when I got back. I’m someone who really don’t complain so I sprayed perfume to mask the smell and be able to sleep. When I got up the next morning to get a shower, the handle was broken. I was able to get a shower but the water was extremely hot and kept getting hotter throughout my time in the shower. It got to the point of being scalding hot and burnt me. I complained to the lady at the front desk, but she didn’t seem to care too much. I will not be back.