Grand Hotel Nizza Et Suisse

My wife and I spent a week at this hotel, booked through Mistral Holidays (which is subject to another TripAdvisor review). We upgraded to this ‘4 star hotel’ at not inconsiderable cost, as an alternative to the ‘3 star Hotel Cappelli’ offered as the default choice by Mistral Holidays. We arrived very late so the first impression was of a basic large bedroom with bare floor and little furniture. Just twin beds put together to form a large double bed, an open frame wardrobe with sliding door, chest of draws and writing desk. The shower room and toilet facilities were quite good. There was no brewing facilities in the room but there was a fridge The following day we met our fellow Mistral Holiday guests who had made the same mistake as us. Fortunately, since we were mostly all seated together, we all clicked and swapped our first impressions. Some had safes in their room but for various reasons couldn’t use them, i.e. no key, locked open / locked closed and in our case no safe. One couple had a hole in the bedroom floor, at the bottom end of the bed and had to request a move to another room. Air conditioning varied being noisy to not working. When the problem with the safes was brought to the attention of the receptionist, it was dismissed as unfixable and never was. There was a bar next to reception but no bartender, the receptionist doubled for that role. There is an outdoor pool and massage parlour but nobody in attendance for a massage. On the outside, the building looked decidedly past its prime. Breakfast was buffet style from 7:30 am - 9:00 am. Evening meal was from 7:30 pm sharp and consisted of an uninspiring fixed menu, not surprisingly with mostly pasta. Our fellow Mistral guests who hadn’t upgraded to Grand Hotel Nizza e Suisse but opted for the ‘3 star’ Hotel Cappelli, seem to have a much better deal. The building appeared to be in far better condition and also has a outdoor pool, breakfast until 10:00 am, choice of two dishes for dinner and entertainment on Friday with music and the waiting staff joining in by dancing.

This must once have been a lovely hotel - about 30 years ago when some of it was last decorated. The rooms were tired, but they were clean and beds comfortable. Food was good generally- menu lost something in translation at times. Staff were friendly, helpful but understaffed . Not a 4 star anymore , trading on their former glory days

Not a good experience : noisy groups of students, running in the corridors all night long and shouting at each others. Far from a first rate hotel. Apart from the manager, the staff was really friendly and professional.

My wife and I have been coming to this hotel since 2003, just missing a few years including 2020 and 2021 as a result of Covid. What made this hotel was the staff and the service they provided and the food on half board was terrific. I am sad to write this now, Most of the staff have left bar Jan Lucca. But the new staff failed to provide the standard of service that the former staff provided, with the exception of the reception staff, Llenia and Roberto, who were helpful and friendly. Llenia got us our usual room and was helpful with our holiday. The food was substandard, especially the Pasta's and they mostly had Veal each night. The food was cold or cool on occasions and where before, if you didn't see anything on the menu, Jan Lucca would suggest an alternative but this didn't happen this year. The Night Porter was acting as the Bar Man as there is no bar Man employed. If you want coffees or drinks you had to go looking for a staff member and could wait up to 20 minutes to be served. At breakfast, there was a buffet, which was ok but this year a group of guests would take the bowls of fruit, the bottles of water from the buffet, moving the buffet to their tables and the staff did nothing about it. The same group were on a B & B basis and in the evening they would pull the table outside on the terrace together and order food in and buy their drink from the Supermarket and eat and drink on the terrace all evening. They even took bottles pf water from the Breakfast buffet rather than pay 2/3 euro for it. What was really wrong, was that the owners of the hotel knew what they were doing and supplied them with plates and glasses for their bought in drink. Most guests in this hotel were from groups. The hotel is dropping its standards and with the poor service, poor quality food, the drop in standards allowing groups bring in their own drink and food in to the hotel, the poor WIFI, no TV for English speaking guests, this Hotel is quickly becoming a poor star hotel and not a 4 Star Hotel. It is so sad that you don't have that family feeling when coming to stay and my wife and I will not be returning .

Sono una docente dell' istituto Bonelli di Cuneo. Siamo stati 2 notti; il personale è stato sempre disponibile e gentile con tutti, la colazione è stata abbondante e a buffet. I ragazzi hanno potuto mangiare sia il dolce che il salato e alcuni lo hanno fatto in quantità considerevoli. Le camere sono nella norma per un hotel che accolga scolaresche. Pertanto, lo consiglio come struttura alle scuole che devono cercare hotel confortevoli e pratici nel contempo, soprattutto perché la collaborazione con i camerieri e il personale non è sempre scontata. Ringrazio il direttore per la sua disponibilità. Cordialmente, Elena Giuliano.

Siamo stati in viaggio di istruzione dal 10 al 14 marzo 2025. È uno di quegli hotel che sicuramente andavano alla grande negli anni 60-70-80, quando Montecatini era la città delle terme famosa in Italia e nel mondo. Ormai invece è un hotel in totale decadenza e abbandono che lavora esclusivamente con le scuole, quindi con i ragazzini e di conseguenza pensano non sia necessaria nessuna cura, e forse neanche interesse, a che la struttura funzioni al meglio. Le camere sono poco curate, doghe dei letti rotte, interruttori dei lumi non funzionanti, lavandino del bagno parzialmente otturato, nessun ricambio delle bustine di bagnoschiuma e shampoo, letto doppio fatto da due materassi uniti ma di altezze diverse, dentro il frigo bar c’era un asciugamano… ok, forse sono dettagli, ma la dicono lunga sulla assenza di cure e attenzione al cliente… e poi, udite udite, nella ex città delle terme, al nostro arrivo MANCA L’ACQUA CALDA!! Risolto l’indomani, ok! E non è tutto… Dopo due giorni NON ESCE L’ACQUA DAI RUBINETTI!! Su 4 notti, per BEN DUE VOLTE È MANCATA L’ACQUA!!