Sandals Montego Bay All Inclusive - Couples Only

For the Butler room it was beyond expectations, small, a/c on its last leg, no ventaliation in bathroom caused heat and humidity. We have been to many other Sandals with a butler experience and this by far was the worst. We will not be staying here again.

Man we love Sandals Montego Bay for the people and the service. Just spent a week in June 17th 2025. Let me tell you the staff there will do anything to make your stay great. Huge shout outs to the housekeeping manager who got me a mattress topper installed to make my bed more comfortable. We always get a butler room to help us with getting to dinner and providing us with lunch on the beach. Also huge thanks to Jerome and Granville our butler team for setting up a cabana each day and providing us a cooler for drinks. The latitudes waitress Aneshia was so attentive to making sure we had cocktails on the half hour. I could not be more impressed with our housekeeper Candice who made our room perfect everyday and the attention to detail by leaving a note thanking us for staying was just a classy touch. The entire staff always wanted to make your vacation worth it. Some people say sandals is expensive I say it’s worth every penny. We met a couple at the airport who did not stay at an all inclusive like sandals and they spent just as much paying for drinks and food. I was literally right on the beach and it is amazing. Our travel agent Jen from Knit Your Average Events is in the know for all things sandals. She has stayed at every resort and knows the rooms to pick and the best views. When you have a travel agent who cares more about her clients than anything they work with the resort to make things perfect. We celebrated our anniversary there last week and the staff, butlers and our agent made it perfect. If you are on the fence about sandals then don’t go to Montego Bay because you will be hooked for life. I cannot tell you how much we enjoyed our third stay at this property. They make it feel like home away from home.

We are diamond members of this brand and the quality and service has dropped way off. The customer service has dramatically went down in the last 5 years. We didn’t get the room we paid for and they said they upgraded us but the entire point was to get the room for the view and accessibility. Instead we are on the upstairs part and can’t see the beach at all. Speaking of the beach. Right now I’m looking at a bulldozer scraping seaweed off of it instead of the awesome view that I am supposed to Be seeing. Overall just a huge let down. May be our last trip to sandals for a while.