Jewel Grande Montego Bay Resort & Spa

Marketed as a 5 star resort and, while it does have amenities that fulfil the label, it falls short of any 5 star resort I have experienced. Poor quality bedding, worn interiors, ineffective air-conditioning, no hot water! I don't plan on staying here again. CHECK-IN: Completely chaotic and disjointed. My party had 2 rooms booked - 3 BR Beachside Villa with Butler, 2 BR Suite with Butler. One of the rooms was not ready when we arrived despite the fact that we ran late and showed up at 5pm for a 4 pm check in time. When I complained I was told that 4pm is the time they choose to "start the check-in process" but that does not guarantee the room will be ready - in all my years of travel to all 5 contents I have never heard THAT one before. Check-in time is universally accepted as time a guest should expect their room to be available! It wasn't until we had waited till 6pm and I was by then VERY annoyed and insisted on speaking to a manager that I was offered an apology and compensation - a $50/hr past check-in credit - keep this in mind if you find yourself in the same situation. This was credited to the room at checkout - so you will have to spend something beyond the all-inclusive to take advantage of it. ROOMS: Generally dated - lots of chips on kitchen cupboards and doors that make it feel very 3 star, US$3700/night villa with double beds in the bedrooms seems really poor choice, and the mattresses and bedding were not great quality. For both our rooms the air con in common areas was great, the bedrooms were inadequate nights were quite uncomfortable - when maintenance checked, they agreed it was blowing warm air and recommended we turn on the fan. Kitchen was a large kitchen with a full fridge with not even one plate or set of cutlery - we had to request drinking glasses and they never came - some wine glasses did eventually. And then there was the hot water. There was none. In BOTH our rooms which were in different buildings in the resort, we all took cold/Luke warm showers for the whole of our stay. Housekeeping were generally good but they chose to leave fresh towels on the dining room table not refresh them in the en suites - 5 star treatment?? BUTLER SERVICE: Not really sure what this was meant to be but other than making dinner reservations for us, they didn't seem to do very much. I was told it was about VIP service. They called us VIPs a lot, but when it came to actually fulfillig requests - "not available" was the perpetual response. I don't think this is worth the extra money you pay, so I'd recommend skipping it. You are paying to be CALLED a VIP, not be treated like one. Speaking of reservations: Dinner reservations and Beach cabanas book out well before our stay - we had to have dinner at 8-9pm each night (with 2 kids in our party) because all the other times were booked - or you can go to the buffet which does not require bookings but you still have to wait for a table (even for breakfast), and the hostess

Jewel Grand Montego Bay was great! The facilities are beautiful and clean. The location is great. The staff are incredible! It is such a laid back atmosphere and the staff take care of you so well. We had not planned on having a butler with our stay, but we were so grateful to have had Ronald as our butler. He was so helpful, kind and fun!

Where do I begin...we booked trip with West jet vacations to celebrate my 60th birthday and our 10 year anniversary. Our first encounter was via email with the resort inquiring whether they had distilled water for my cpap machine. They guaranteed me they had distilled water and not to worry. We called the front desk to see about getting water and they informed us that we had to call room service and there would be a $10 delivery charge($14 Cdn). This is for a medical condition. Upon arriving, 3pm in the afternoon, we were starving and wanted something to eat. Only to find out that the lunch buffet was closed. As they only open for lunch for 2 hours. Went to the Pelican Grill where you can order bar food, there the waitress demanded that we always ask for her for meals outside and the Italian restaurant. She was literally rude and made the point that we need to only use her as our waitress. At the restaurants you can not just walk inbut you also can't make a reservation. We finally got into eat at the Italian restaurant with the same waitress, once we ordered our meal, we waited close to 2 hours to eat. The following night, we waiting an hour and a half to get into the Steakhouse to eat. You have no choice but to wait because there is NO dinner buffet nor can you make a reservation. However, you can order room service 24 hour, where they charge you a $10 delivery fee each time. We travel twice a year, and have never been to a resort where you have to wait and have limited meals. Yes, the food is above average for a resort but the amount of time you have to wait and the meals are extremely limited. We are here for Superbowl weekend and have been informed in order to watch the game, you must pay $25 per person to watch the game. We are in building B, where there is only one working elevator and you are always waiting for that one elevator. There are 2 pools, both small and unheated. 2 outdoor bars, one closes at 6pm and the other at 10pm. The resort is extremely limited for entertainment. I am 60 years old and feel we are staying at a seniors resort, where they want you sleeping by 10pm. It is a beautiful resort but it is not suitable for a person with a disability or mobility issue as there are stairs everywhere to get to the beach or restaurants. Just to re iterate, I feel you are nickel and dimed on doing anything at this resort. So disappointed in the restaurants, the waitress that pushed herself onto us, making us feel extremely uncomfortable, telling us we could only deal with her. The lack of a dinner buffet, same meals in breakfast and lunch buffet everyday. The lunch buffet is very limited on choices and the menus in both never change. I feel I am staying at summer camp all over again. While on a holiday you should not have to wait 2 hours every night to eat. It bothers me that you can't even make reservations, yet if you pay for the butler service, you can have reservations. Actually looking forward to going home. On the positive, the