L'And Vineyards - Relais & Châteaux

Excelente hotel para relaxar e usufruir ao máximo da natureza.

Hotel com bons serviços, bom pequeno almoço e quarto espectacular.

Como sempre um hotel perfeito

Espectacular hotel en lugar idílico. Instalaciones fantásticas, super spa, piscina interior, restaurante de algo standing….tiene todo. Mi único pero es que a pesar de estar muy enfocado en el disfrute al aire libre si te pilla un día con lluvia vendría bien tener un gimnasio para estirar las piernas.

We stayed for one night and absolutely loved our experience. The hotel grounds are expansive, clean, and beautifully maintained. Check-in was very smooth, Miguel at the front desk was friendly, professional, and took the time to show us around the hotel. He also arranged a late check-out for us, which was perfect! Big thanks to him for both check-in and check-out. In the room, we were welcomed with a personalized bottle of wine, a lovely dessert and fruit bowl, beautiful summer hats, and fresh flowers picked from their own garden. Such thoughtful touches made our stay feel truly special. Breakfast was amazing. There weren’t too many options, but everything offered was of high quality and just the right amount. My boyfriend ordered the Eggs Benedict and said it was one of the best he’s ever had, we highly recommend it! The view from the breakfast area is absolutely dreamy. At check-out, we were gifted a jar of the hotel’s own honey, a lovely and memorable gesture. This is a beautiful, sustainable hotel, and we’re so glad we made the drive from Porto. As for the cons: the property is a bit old. Some of the furniture is scratched and clearly not new. However, the exceptional level of customer service more than made up for that. We truly hope to return!

I’m absolutely shocked by the experience we had at L’AND Vineyards. We stayed for 2 nights to celebrate my birthday - and while service was already uneven, what happened at check-out was beyond unacceptable. We had an early flight and were told reception and services work 24/7. It was pouring rain, with thunder, lightning, and hail. We called for a buggy to take us (our villa is about a 10-minute walk away), and were told we’d have to wait some unclesr amout of time because “no buggies are available.” At 7 a.m.? Really? So much for 24/7 service. We had a plane to catch, so no choice but to walk through the storm, dragging luggage under freezing rain and hail. When we finally reached what we had been shown as the main entrance, it was locked — and a staff member inside literally shouted at us through the glass that it’s “closed in the morning” and we must go around the building. He stood there watching us, instead of simply opening the door. Unbelievable. Truly disgraceful. When we finally got to reception, was completely empty, and we waitied 10 min to check out and to retrieve a bottle of wine that was left for us at reception. No staff, no help, no apology, nothing. We left soaked, freezing, and furious - and without our wine. And this wasn’t an isolated case - the entire stay was full of red flags: • We were overcharged by a waitress, who still asked for a tip afterward. • Our pre-booked activity was cancelled without anyone bothering to inform us. • The room was freezing, and the A/C didn’t work for heating. • The staff in general seemed indifferent, untrained, and uninterested. I honestly cannot understand how a place with such outstanding architecture and potential can be run with such shocking incompetence and arrogance. It feels like management has completely lost it - and the staff just don’t care. If the owner has any respect for his investment, he needs to replace the management immediately. Until then — avoid this place at all costs.