L'And Vineyards - Relais & Châteaux

Located closely to Lisbon, nice hotel, amazing cafe on the lake.

Abaixo das expectativas e dos standars para este tipo de hotel. Solicitámos o serviço de acender a lareira e ninguém o fez... O autoclismo do WC tinha um problema e ninguém sabia resolver....

This Hotel should NOT be on the Relais et Chateaux list! It is a bad sign when you get to the lobby and all the chairs are dirty and stained. It should be a bad sign when they advertise that they have Valet when they don't (especially when it raining). But, that's nothing, wait till you go to your suite! My husband and I chose a 2 bedroom suite and the disappointment kept on going when we got to it: the stairs were cracked, the walkway was full of mildew and I slipped and almost fell. The outdoor furniture wood the wood is all stained and the fabric faded, and the fire pit all rusted. Again, wait till you get inside: the whole floor was completely wet and we had to ask to be dried off. The TV was disconnected, didn't work. The dinning area has only 2 chairs ( remember: this is a 2 bedroom suite). The living room had no light: either ceiling or table light! There are no side tables and the coffee table is so small that you need to get up to use it( set a drink, for example). The rug has seen better days ! The bathroom was a situation in itself: the sink is kid's height: it was a little above my husband's knee. The rain shower is so low that he had to bend his head to be able to use it. The counter above the sink was all stained and scratched. To hook for your towels, no toilet paper holder !!!!!!. The bed was ok but the rug next to it was very dirty. It had an outlet for a TV on the wall, but no TV! The restaurant was another problem: the chairs are NOT dining room chairs: they are soooo heavy to pull up against the table: try to do that a few times during a breakfast buffet! Dinner food was ok, but we've never seen a waitress kneel on the floor, put her face against the table to talk about the food or get your order ! The sommelier was probably def: he was so loud that when he was talking we had to stop our conversation. On top of that babies crying and kids yelling: they don't have a separate room or time for kid's meals. The whole stay was so uncomfortable that we left after the first night.