Ficus Sunset Suites

Ficus Sunset Suites is a beautiful property with clean rooms that are strategically placed around the forest. Hearing all the sounds and seeing the animals are a big part of the charm for me. We were greeted by Manfred when we arrived. We loved Manfred! He was extremely helpful and spoke perfect English. Eileen was also great! I would listen their whole staff if I knew all their names. The restuarant on property was nice, with great views of the forest! We saw monkeys, birds and other animals everyday! We really enjoyed our stay and daily walks through the jungle trails

Worst customer service! They have a main office and there is lots of miscommunication between hotel and main office. They wanted to charge us an additional $1600 for a 3 night stay in order to add our 5 year old to the room. The manager at Ficus was so rude and condescending. I wish I could give less than 1 star. Communicating with them and their main office stole about 4 hours from our time in Monteverde.

We liked that it's not directly in the town center but still really close to everything. Just a 5-minute (at most) walk to a plaza that has restaurants, grocery market, pharmacy, dessert shops, souvenir stores. Another 10-minute walk down the hill gets you to the center of Santa Elena. Super convenient! Staff and reception were exceptionally friendly and helpful throughout our stay. We had a super-early birdwatching tour and they provided a boxed meal for us the night before to keep in our room fridge, since we'd be gone before breakfast started; they also arranged a taxi to pick us up at 5:45am even though reception doesn't open until 6am. If you book activities at Selvatura Park through them, you get a discount. Lovely property with a pretty garden off the small parking lot. Buildings are on a hill but we didn't find it too steep. Great for families since everything is spread out a bit (and the rooms are huge). Gym was just ok; equipment could use an update.

Lovely view from veranda. Super comfy bed and pillows. Great to have comfy chairs inside and outside chairs and table. Huge shower and fluffy towels. Tea and coffee facilities in room. The breakfast was plentiful and tasty, lovely fruit! Very friendly and fluent in English staff.

Hotel in located near Monteverde town center (within walking distance) . Our room # 242 had an amazing view with large balcony. The rooms and the bathrooms are spacious and very clean. Rooms 244,243,253, and 254 are on higher floors and have even more beautiful views. Breakfast was basic, warm buffet style with fresh fruits (no cook to order eggs).

We really enjoyed our stay. The room was fantastic, plenty of space and very clean and well decorated. The sunset view was breathtaking. Breakfast was very nice. Wifi was fast and reliable. Staff was warm and helpful, particularly Aylin at the front desk. Easy walk into Santa Elena.