Monteverde Villa Lodge

It was fine as a base for exploring Monteverde and surrounds. Staff were super helpful with booking tours so we didn't have to think about any of that. Room was a bit dated and dark but ok for the price. Breakfast was ok, not amazing but fine. Location is good and you can walk into San Elena. A good option so long as you are out and about all day and not planning on spending too much time at the hotel.

So I want to write a review of this property because i really like it, everything was perfect and would highly recommend it for stays in the town. The staff are really helpful, its an easy walk to restaurants and stores, rooms are comfortable, breakfast was fine. However i want to take this space to really complain about *******. I have used their services for years but i was sooooo frustrated with them. I booked this hotel by mistake. When i tried to contact ******* immediately I could not get ahold of a real person to try to cancel the reservation. It was listed as an irreversible booking, but when i contacted the hotel immediately they said i could reverse it by contacting *******. I wound up driving to the hotel and taking the room anyway but it made me furious at ******* that they couldn’t tell me whether i could cancel it or not. All i wanted was an answer, all i got was a AI bot who just kept “ working on it” for 18 hours. Shame on *******!!!! I’m hoping that i may get a response by writing this review.

Such a lovely spot tucked just outside of town. Simple but lovely accommodations. The staff went out of their way to meet every need. The room was comfortable but the bathroom needed hooks to hang towels. The best part was the feeling of being up in the trees being blown with the branches.