Gästanvändare
10 september 2024
Individual quirks are fine, but run down bedrooms desperately in need of TLC are not. Cheerful staff are fine, those who lack basic front of house skills are not. The result is Marmite- somewhat chaotic and crying out for stronger management. Our room (allocation something of a lottery) comfortable enough to sleep well, but shabby and difficult to justify the price paid when basic things like tv, kettle, taps etc wouldn’t work properly, let alone the pool. The kitchen however did an impressive job and dinner was good, breakfast haphazard with clueless staff failing to replenish (photo taken at 8.45) Reception similarly friendly but unprofessional- all in all poorly managed, lacking basic organisation and attention to detail. Advice from one experienced in improving the fortunes of similar establishments- identify your failings, get a grip of them, examine staffing levels and training, then invest wisely in key areas. Result - real pride throughout the team, and happy guests.
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