Courtyard Montgomery

Poor front desk service

Very quite an clean

I liked the staff. I really feel that they did their best with what they had to work with. Cleaning was very lacking in many areas and many aspects. I always associated Marriott with exemplary service and accommodations but this location has completely changed my mind. I never give a review if my opinion is negative, but as a frequent traveler, I feel that my opinion is fair and optimistic.

Disappointed Receptionists were great and the lobby and room were in good coy. However, the corridors were in poor condition with dirty sheets and towels on the floor! The pool was closed!

The front desk services are no existing, No drinks or anything at there pantry and no change for washing machines

My husband and I arrived around 9pm to check in, after attending funeral visitation services and dinner with family and friends. The receptionist advised there was no hot water in some rooms, and she couldn't get hold of the maintenance guy. There was another guy dressed very casually that she was trying to get to check, and he had an attitude. So she took me up to check the room. The water was luke warm and not getting any warmer, also, the tub had a dark ring around the bottom. She felt it, assured me it wasn't dirt, just wear and tear. We cancelled, with no penalty but had to find another hotel in the middle of the night.