Home2 Suites by Hilton Austin Airport

Perfect

BEWARE OF BED BUGS! We encountered bed bugs in multiple rooms during our stay. After the first night, we noticed itching and found a bed bug on the quilt. We reported it to the staff but had to leave for appointments. Upon returning that night, we requested a room change, only to find bed bugs again in the second room. We immediately left and booked another hotel, incurring additional costs for last-minute accommodations, luggage replacement, and laundry. While the night staff tried to help, management did not adequately address the situation or the expenses we faced. Check the beds thoroughly before staying!

We stayed here on our last night in Texas so that we could be closer to the airport for our flight out. It was a very clean hotel and the room was exceptionally clean. It is newer so the walls are thinner. We did hear more noise here than some of the other hotels that we stayed at, but we're used to it. Breakfast didn't have the best selection and wasn't super stocked when we went down so we just ate at the airport. Overall, it's a good place to stay in Austin or if you are flying in or out of Austin.

Unfortunately my husband and I will not choose to stay at this hotel again. (We stayed recently overnight in late March, 2023, before catching a plane the next day.) Pros: the staff working the Night Shift upon our arrival was courteous and tried to be helpful, and the morning breakfast was acceptable. However this did not make up for the hotel’s shortcomings which were numerous—as I will outline here. Cons: (1) the microwave had no plate and was therefore unusable until shortly before we checked out, when at last someone located a replacement plate. (2) the carpet was dirty with visible stains (3) the window shade would not open properly (4) the very heavy dishwasher door fell open unexpectedly several times, once hitting me (hard!) on the leg. (this was especially concerning since the dishwasher is installed in the entrance to the room and one must walk past it to enter or exit the room) (5) the dishwasher leaked water onto the floor, posing a slipping hazard (the water was hard to see ) (6) there were unsightly yellow stains on the bedding of one bed (7) no toaster was provided (8) the water coming from the two faucets smelled and tasted like mold. After returning from our trip we outlined all of these problems in an email message to the manager on duty, but we have never received any sort of reply from him. (We tried to reach him several times by phone before we left the hotel, but he could not be reached)

I got there at 11am they made me wait in the lobby till 5:30 pm to give me a room. My room was cleaned on the 4th day there and my brand new in the package clothes were stolen out of my room. They said they would ask room service but never called me back and I checked out a week early to find out they were still charging my card as if I had never checked out. Do not go to this hilton it's a nightmare.

We were absolutely shocked to check in and find out there was not shuttle ("We can call you an Uber"). Apparently, there was one pre-Covid but didn't survive. The hotel was okay although the mattress was really worn and lumpy. The complementary breakfast was also weak. There's lots of hotel in this area so there are better options available.

I have never stayed at a Home2Suites by Hilton however we are diamond members and have stayed in about every kind of Hilton on the planet! This was by far the best hotel and it Can be attributed to the staff. Jerrod, works the night shift was so accommodating, and our ride for the plane left before breakfast was officially opened and he got the items prepared so we could take breakfast to go. They say everything starts at the top! In this case it would be because of Rick, the manager that checked me in. Delightful and knowledgeable does not even begin to describe him. The cleanliness of the hotel would pass military standards! The breakfast is great the rooms are fabulous yet above all the hotel culture is one of the best in the United States! This hotel represents all that Hilton stands for! 👍👍👍👍

The staff was very accommodating at check in. The room was large and clean. The bed was comfortable. The pillows were a bit high. I wish I had brought my own. The shower was very roomy and had great water pressure. We felt safe on property however the area about a half mile away did not seem so.

I was traveling with my son and my grandson to the car races at COTA. Very nice to have a suite with two queen beds, a sofa bed and microwave and full refrigerator and freezer. Great location to get from the airport to the track. Lots of nice restaurants around the area.