Maison Rasco by Luxury in Transit

Absolutely amazing hotel and top notch customer service from Daniel. I loved the location, you can’t get much better than where it is situated. I felt very safe as a single female traveller. There was a code to get into the building outside of regular hours, a code for the elevator and a code to get into the apartment. The amenities were great, with a full kitchen, dishwasher, washer and dryer. I made breakfast in my unit every day which was convenient and cost effective. The bed and pillows were very cozy and the shower had great pressure and the tub was comfortable for a bath. The only drawback was the noise coming from Trone, the restaurant underneath my unit. My room overlooked the terrasse of the restaurant and it was loud for me. Bring earplugs! Other than that, it was an incredible hotel in the best part of town within walking distance to everything. I highly recommend it!

Well renovated old building located in the heart of the Old Port of Montreal. Spacious kitchen, dining room and living room with a separate bedroom. Appliances included a dishwasher, washer and dryer. The bathroom was modern with a rain shower and a handheld shower. Basic supplies for cooking and cleaning up included. The only downside was single pane windows did allow a lot of the street noise to intrude, but with a white noise app sleeping was not an issue. We did bring ear plugs, one of us used them and the other didn't. We did ask for a higher floor but one bedroom units are on the first floor only. I had no trouble reaching someone ahead of time to request a higher floor and ask about luggage storage - they texted me a link to a luggage storage site which was very helpful. Check in info was emailed the day of our stay and was very easy to follow. This is our third stay in Old Port and this was the best location yet, will definitely stay here again.

I've called several times and left messages. I booked thru ********** for Jun 4-7, "Pay at the Hotel", fully refundable stay and "Free cancellation until 5/21". I was charged the full price on 4/26 when I made the booking (not a hold, an actual completed charge). I cancelled the stay on 5/15 before any charges were due. I didn't notice the charge until I was paying my credit card bills. They shouldn't have touched my credit card since the booking was "Pay at the hotel", which means that they should have charged me when I get to the hotel. But since I cancelled, there should not have been a charge. I didn't get any refund for the cancellation. Nobody answers the phone, I always get voicemail and even ********** are not able to get a hold of this hotel. Please give me my money back. Please contact me. I will report this as a fraud on my credit card if I don't hear by 5/13.

Nous disposions d’un très grand appartement avec deux chambres et une grande cuisine, salon etc. Tout est neuf et impeccable, très bien situé en face le marché Bonsecours. Le tapis du salon était malgré tout très taché et nous avons été réveillé tôt par des ouvriers qui faisaient des travaux au dessus et qui bloquaient l’ascenseur.