Gästanvändare
15 januari 2023
I visit one of the spicers retreats every year. Firstly I must say that I love the spicers group however my most recent trip I noticed some things that could use some attention. I booked via the spicers website, I had to call to get my confirmation sent to me as it never came, the receipt did though. Previously when you would book on their website, they would call you to welcome you, confirm travel companion, book restaurant and offer spa booking etc. none of this happened but I did get automatic text messages booking me into the long apron for 6pm both nights. Sure, great I was booked into the restaurant however not at a time I would want dinner. We stayed in montville house which is really nice, they pay more attention to the cleanliness of the room, particularly in the bathroom and toilet. One of the staff at breakfast saw us arrived, looked at us then continued folding napkins, we waited another 30 seconds or so then she came over- that was a bit weird and not the experience I would expect at spicers. Marbelyz (spelt wrong) looked after us well at one of the breakfasts. Our first dinner at the long apron was good however I had to ask the waitress to turn the air con on as it was so stuffy (December) and it was a good night. The second night though was outstanding. Cindy appeared to be the manager on duty and she recognised us from our last visit (March 2022), while she was not our server, she came to speak and check in with us various times over the night. She also got the chef to make us and extra course which was excellent. Now this is the type of service spicers use to have. It really made out night and also made us feel welcomed back. Great work Cindy! Check in and check out were too casual, I was not even asked how our stay was. Spicers seem to have lost their way a little at Clovelley. The team at tamarind always welcome us back and make it special. While it was not amazing this time, I’ll be back as the spicers group is unique from other hotels. Little bit unfortunate that their prices have increased so much since 2021, by about 35%
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