Hotel Santa Rosa

where do I start the lift was broken and didn't stop on our floor receptionist came over and pressed floor above and indicated carry cases down a flight of stairs and depart from that wasn't interested got to room which I can only describe as a cupboard so small with no room to be comfortable lighting poor and nothing up at windows except for a curtain onto the street so everyone can see in. When I booked it said bed and breakfast on site when I arrived got told no breakfast. can't wait to check out

We arrived at night as a family of four in October 2023 half term. As we arrived in the room the lights tripped immediately and put the room in darkness. We went back to Reception, who came up to our room and reset the electronic box trip switch. We stayed for 6 nights and the electricity continuously tripped throughout our stay, sometimes within 15 mins of the last tripping, and only with the lights on (no devices charging or hair drier on). The beds were very hard and uncomfortable, but Reception provided a duvet to sleep on after the first night. The bathroom was a dated brown marble, very small and leaked from the shower doors. The shower itself was powerful though. The balcony was very small with two rusting air-con units taking up any space. The corridor to the room had a large section of plaster removed showing blue mould The breakfast was basic, a selection of breads, danishes, ham, cheese, scrambled egg and bacon. However, after 6 nights stay we would have preferred some variation, fresh fruit and a replacement toaster is needed (the current one is so old it took countless times to feed your bread through to get your bread brown!). The location of this hotel is in a Spanish residential area, and too far out of the tourist resort of Torrox Costa. Very few people spoke English, even hotel staff. There was a bus stop a minute’s walk from the hotel but buses were unreliable and infrequent, this could have been to the time of year though. Across the road from the Santa Rosa Hotel is another hotel which is full of immigrant male, Nigerian men, who loitered around the roads and the beach, which could be especially unnerving at night time. There were only a few bars/restaurants near the hotel which were mainly filled with Spanish locals. However, MAO bar on the beach was s saviour and Plays bar was very pleasant too, with a children’s play park next door. We generally called a taxi most evenings to Torrox Costa which was full of tourist restaurants (Magon was very good), promenade and beach with umbrellas/sun beds to hire. The local town of Nerja, a 20/25 minute bus ride away was well worth a visit, with lots of shops and restaurants and the breathtaking Balcony of Europe. The staff at the Hotel Santa Rose were helpful and the cleanliness was excellent. A redeeming feature of this hotel is how well the rooms are cleaned everyday. Credit to the cleaning staff. Plus bathroom towels are changed daily. Another positive is it’s location on the beach. However, there are no umbrellas or sunbeds to hire on the beach, and the sand is a dirty grey. The hotel provides modern sun loungers in there astroturf grounds, and a small pool too but unfortunately the pool bar was shut in October, so there was no opportunity to get any refreshments, unless you went up to the bar in Reception. The bar in Reception was pleasant in the evenings, but very quiet, some background music would be welcomed, so that everyone could not overhear your con

Arrived at hotel santa rosa welcoming staff, fantastic location with access straight onto beach through hotel garden and pool area all of which is kept immaculately clean, breakfast had a decent selection bacon wasn't cooked to my taste but was edible nice scrambled eggs and good cereals and pastries selection the only fault I would have was the lack of a fridge in the room I asked for 1 was told they don't supply so that's all I can say

Room was fine nice views from the balcony , big complaint was that there was a big noisy party downstairs by the pool just under my balcony . The hotel charged extra for this room but failed to tell me there would be a party on my last night . And having to get up early to catch a flight . It costs nothing to inform your guests so they have a choice to stay or not . Just bad management !

Estamos Muy contentos de permanecer dos semanas.En el Hotel Las condiciones muy buenas ..Increible el personal.Como nos orientan y nos dirigen con tanto amor..Esto es muy valorado por nosotros.El servicio en general desde Nuestra entrada hasta la salida..Especificando con que dedicacion tan buena esa sonrisa que necesitamos ...Les damos las Gracias al personal de de la cocina .Carpeta.limpieza.Volveremos a estar en un lugar tan marabilloso..Miles de gracias

No pude dormir en toda la noche, desde las 23:30 hasta las 4:00 de la mañana, donde el personal del hotel no apagó la música ni se digno a hacer nada, la policía acudido dos veces y no pidió la licencia de actividad, en Info CIF aparece como servicios de comida... Al día siguiente tenían un evento privado, pasarela de moda en la piscina, este hotel realiza eventos privados con los huéspedes dentro, no lo aconsejo para nada, fue una pesadilla. La repuesta del hotel fue pésima,pedi dos hojas de reclamaciones para llevarlas a consumo, es una vergüenza está situación. No recomiendo para nada este hotel, es una lotería...Y si vas con niños peor, pues no respetan a nadie.... Yo al día siguiente me tomé la libertad de poder descansar y no salir hasta las 18:00 de la tarde, esto retraso mi viaje y mis planes, pero después de haber pagado religiosamente, lo único que faltaba es haber tenido un accidente por no dormir, ya que mi viaje era desde Torrox a Madrid en coche, llegando a mi domicilio a las 24:00 horas.... NO TIENEN VERGUENZA!!!!