The Clarendon Hotel

Really good sea view Beautiful building and the staff was really nice Room large

I recently stayed during a business trip. Firstly, I’d like to commend you on the room—it was clean, comfortable, and met all expectations. I had no issues at all in that regard. However, I was disappointed with the breakfast offering. The continental selection was extremely limited, with no fresh coffee or porridge available, and I ultimately ended up having just some toast. Fortunately, I had brought my own coffee, which helped somewhat. Given that my company had paid for a bed and breakfast package, I was surprised to find that a cooked breakfast came at an additional cost—particularly as what was on offer did not appear especially appetising.

Have stayed at this hotel many times over the years and had pleasant weekends there.....but it seems that this has changed with new management. The room was clean, decently sized and came with tea/coffee making facilities, towels and toiletries. The problem was the breakfast restaurant. Despite having paid for full English breakfasts, we were refused and asked to pay a further £5.50 each. The staff were quite vociferous and aggressive over this and we were made to feel that we were trying to get something we hadn't paid for. More worrying, as my wife has food allergies, was the allergen matrix that was 3 years out of date. This is a legal requirement, and none of the staff saw it as a problem. Also, the bar staff pull down the shutters and close the bar at 10pm.....not good if you are meeting up with friends and like to chat with a drink. The staff appear to have scant regard for their customers and could benefit from customer skills training. My wife and i will return to Morecambe but will avoid this hotel.