Vacancéole - Résidence Grand Massif

I have no idea how Vacancéole Grand Massif has a 3-star rating—this place is nothing more than a hostel, and a terrible one at that. When we arrived, we paid for two sets of bedding but were only given one. We had to go back and ask for the missing set, and the staff member said he’d leave it in our room. When we returned, we found a mismatched, inadequate set: 1 bottom sheet for 2 twin beds, 2 pillowcases for 4 pillows (one so thin it could’ve been a draft excluder), and 2 duvet covers. There was no mattress protector or proper fitted sheet. We spent the first night extremely uncomfortable because reception was closed, leaving us stuck with what we had. The next morning, we had to hunt someone down for help. Thankfully, the cleaner (the only kind and helpful person we encountered) provided some pillow protectors, extra pillowcases, a mattress protector, and a properly sized fitted sheet. Later, we needed an iron. The same staff member who gave us the mismatched sheets claimed they didn’t have one, even though it’s clearly listed on their website. After some persistence, he reluctantly called someone, who eventually brought out an ironing board—without an iron. When the iron finally arrived, it was broken and leaked water everywhere, and the ironing board was filthy and stained. The next morning, we were rudely woken up by a phone call, followed by a loud knock on our door, demanding we move our car from the disabled parking space. For context, on-site parking was advertised as part of the accommodation, but both the front and back car parks were FULL when we arrived at midnight the night before. The only remaining options were the two disabled spots and a fire brigade space, as there was no alternative parking nearby—only main roads where parking wasn’t permitted. We parked carefully, tucking the car right on the edge of one of the disabled spaces to leave plenty of room for other vehicles and ensuring the fire brigade space was completely clear. Despite this, staff rudely shouted at us and even threatened to call the police if we didn’t move the car or if we parked there again. The situation was even more frustrating because we had observed multiple other vehicles parked in the same disabled spaces throughout our stay—none of which displayed a disabled badge or any kind of permit. When we pointed this out, staff dismissed it entirely, claiming that when they arrived at 7 a.m., plenty of spaces were available. Of course, there were spaces at 7 a.m., but what about when we parked at midnight, with no other options? On checkout day, instead of cleaning the room ourselves (which is already ridiculous—what hotel makes you clean your own room and take out the trash?), we decided to pay €40 for the cleaning service. However, we were still told we had to empty the bins, wash the dishes (fair enough), and clean the microwave and kettle. When my boyfriend asked what we were even paying for, the staff member said, “Cleaning is free.” Her tone was i

For a first ski trip on a budget, this was a great choice for accommodation. There is a ski hire place right next door, which is just across from the free ski bus stop. A perfect location for heading to the slopes from the Morillon Village gondola, especially if you were bringing a car. Even without a car, the one hour transfer time from Geneva Airport made it an easy arrival and departure experience. Everything was clean and tidy and just exactly what we needed. Bathroom was nice and up to date, with lots of hot water for a shower after a day on the slopes. Morillon village is lovely and picturesque with a great bakery on the Main Street, only a 5 minute walk from the accommodation. The gondola is not far either, even though the ski bus can take you there quickly as well. Cleaning materials were provided and giving the surfaces in the kitchenette a wipe down is hardly onerous. Staff were friendly and helpful and the boot room was easy to use. All in all a great first skiing experience and would definitely recommend.

We are a family of 4 and stayed in a 1 bedroom apartment. The bedroom was spacious and beds were very comfortable but the sofa bed, whilst a good size, sank in the middle so really only good for 1 person. Kids didn’t mind though. Lovely view. Kitchenette good enough to cook basic on-the-hob or microwave meals. Fine for us. Tiny dishwasher (bring lots of dishtabs). Good bathrooms, lots of hot water. Lovely staff. Handy for the ski bus (orange or pink line,) though they only seem to run about every half hour. Or 8-10 minute walk to the centre. Great place to stay for families - book your restaurants ahead as only a few, they are small and they get booked up.

Great location, staff were friendly and helpful, clean, good breakfast. Good value. Handy having ski lockers you can use at the top of the ski lift. Rooms are dated, no wifi, TV, kettle, not that these are essential and we needed but nice to have when you want to chill after a busy day

Good location of accommodation, ski bus stop is just opposite. You can guy breakfast in boulangerie which is very close to property. If you want to eat dinner in the local restaurants it is good idea to book it in advance.

This is a very nice place to stay, it is a good lower budget option. There is nothing fancy but everything is great. We would go back. The rooms are clean, warm and cosy with comfy beds, there was plenty of hot water for 4 for showers etc. It was quiet in the evenings and that helps for a good nights rest after hitting the slopes. The pool was okay for a quick dip although the water was quite cool. The residence is 10 mins walk partly up hill from the main telecabine. There is a ski rental shop almost next door and the ski bus to the telecabine stops just across the road. We didnt book breakfast as there is a great patisserie about 5 mins walk away and a small but very well stocked superette just a little further on. Dining out in the village is not over expensive but there is a need to book if you want to eat out.