Cate Hotel Morogoro

Overall quick summary: The manager cares about money and not customers. When faced with his own mismanagement regarding our booking, he became rude, insulting, and disrespectful. After paying $10,000 USD for one week for a group of thirty people, we were told we would not be welcome back, despite the fact that there was not one word of complaint about a single person in our group. Details: We had our conference at Cate Hotel Morogoro, with 30 delegates from twelve nations coming together for one week. We started the process five months in advance with an estimate of what it would cost. Our team leaders came into the hotel four times in person with the list of names, arrival dates and departure dates, and continued the negotiations with a couple of key staff (not the manager who was not there each time they came in). When it came time for us to check out, we were informed that the original date from the estimate given five months earlier (which one day longer than we confirmed later – several times) was going to be included in the fee. An extra $1,500 USD. When we asked for the staff who actually negotiated with us to be brought in, he said no. When we showed the communication sent of actual delegates and their arrival/departure times, he said nothing matters except what was said five months earlier. He could not show a single piece of communication that the hotel had given our team relating to a contract or cancelling/change procedures. NOTHING from them. He then told us we were unprofessional, that we were cheaters, that we were liars, and that we would never be welcome back at their hotel. Booking issue aside, I was astounded at how this manager talked to us. I have taught business management for 17 years. Management 101 is taking care of your customer. Oh, and he offered a bribe to our team to get our business. I wonder if the owner knows.