Brisa Marina Beach Resort powered by Cocotel

Overall, our stay at the resort was pleasant with clean beach and pools and friendly staff. They also allow outside food and drinks. However, I was disappointed by the lack of cleanliness in the restroom, the weak water supply in the room's shower, and the high prices of food. Despite their adorable presence, it's concerning that the dogs are drinking from the pool, which raises hygiene concerns.

This Resort doesn't live up to the information about it on the Internet. Our family turned up to be greeted by 3 or 4 house dogs. Was showed to the Family Room where the Air-con was not working well and we had a 2 mount old, a 70 year old with mobility issue, the Family Room was on the 3rd Floor, there was no lift for the 4 floors ( not mentioned on the internet). The door locks where hard to use and close, the bathroom had paint peeling from the ceiling and was not very clean We could not stay there and had to find other accommodation. We asked at the desk about a refund and was told to email Cocotel, to date we have sent 6 or more emails to Cocotel about our issues and refund and have had no response at all which we feel is unacceptable. We will never stay there again or any place powered by Cocotel.