Mercure Moulins Centre Hôtel de Paris

Arrived in our room to find the toilet had not been cleaned before our arrival! Immediately advised man working on reception who then got very angry and shouted at me. I have never experienced such a poor reception to a hotel stay. It’s a shame as the hotel could be very nice but it’s needs to be thoroughly cleaned (room also very dusty and communal areas dirty, mould in bathroom). The angry little man needs some serious customer service training. I noticed on leaving other guests also complaining about the lack of cleaning.

A very beautiful building , and beautiful typical regency french rooms. All air conditioned very quite cannot hear anyone walking on the carpets, and our room was in front of the lift. The staff were all very friendly and very helpful , escorting you towards toilets, Spa etc. The only downside to the hotel, is though it has a lovely breakfast in the morning, they do not do lunch time or evening meals.

Having previously stayed several times in a family room as a stop over in central France we felt secure in booking again. Big mistake this year we were allocated a family room up some windy parapet stairs . I usually do a quick corner check of mattresses to look for evidence of bed bugs, black marks staining etc never ever finding a problem in all the hotels we have stayed in . This time to my horror I found in one of the single mattresses a man made cut / hole which contained insect egg casings and many of them . The mattress itself was badly stained a red/ coppery colour. Either it had been treated and not disposed of or we could have had a very bad night of bites and contaminated luggage. The reception was helpful and moved us to the room we had previously which was perfectly clean. So a mixed bag of rooms . We will not be returning.

Séjour très agréable L'hôtel se situe pas loin du centre et du château Anne de France, dite Anne de Beaujeu ou Anne de Bourbon. Le personnel est au top aussi bien à l'hôtel qu'au SPA.

Venue plusieurs fois dans cet hôtel. L'accueil est très bon, merci pour le surclassement. Le petit-déjeuner est digne d'un Mercure. Les chambres sont propres. Je conseille néanmoins le parking de la ville juste en face qui est bien moins cher.

Vous connaissant cet hôtel, depuis trois ans, le service, la qualité des équipements, tous se détériore. Quel dommage nous aimions tellement cet hôtel. le spa étant décrépitude les chambres sont de plus en plus cher, alors que tout se détériore. Un emplacement est magnifique. Le bâtiment est super mais quel dommage ce n’est pas entretenir. Cela. Nous sommes véritablement déçu.