DoubleTree Suites by Hilton Mt. Laurel

I stayed as a part of a wedding party for two nights .The AC was broken in the lobby so all the common areas were hot. Some rooms had broken ACs and they offered people fans, which does not but blow the hot air around. There was a leak in the gym. Upon check out, I had a severe allergic reaction. I called them the same day and even took pictures. No one! And I mean no one! Got back to me. I had to call again 4 days later to follow up. I wouldn’t recommend staying here. Plenty of other hotels in the area that are better and close to everything.

Very beautiful place

房間不錯，是套房，有客廳，衞生間和卧室也是分開的，冬天來，出門就是酒店後院雪景，客廳有書桌，不加早飯房費不算貴，可以叫附近超市的外賣

When we arrived we waited almost 20 minutes to get checked in because they were unsure what rooms were available which seemed very strange they blamed it on people not checking out properly but if the room got cleaned would they not know what was available. The elevator was under construction which was not a big deal but in the stairway there was blood drops on the floor. They told us the pool was open till 10pm but around 730 we had just gotten in the pool and someone came in and said we needed to get out so they could put more chemicals in the pool and it needed to be unoccupied for 20 minutes. This could have been done when you close down the pool or maybe a schedule of when it is being treated needs to be up somewhere or guest told at check in. Also paid extra for the continental breakfast but the lady serving it had no idea that we had already pre paid and I now see a charge from the hotel where they charged us over $20 a piece for some bacon and eggs. Overall I was disappointed The room was a good size for our family and that was about the only thing I was happy with.

The property was excellent, the restaurant was spectacular. My only thoughts for improving my stay , was to supply the kitchens with silverware, coffee cups and plates and bowls. All of the cupboards were empty.

Decent but some serious issues We had a few issues. First the rooms are redone so they’re nice and new. Lobby is nice also. 1. Pool was out of order - which is why we came. They should have emailed us before to let us know. 2. Thermostat in my room 224 didn’t work. No heat or AC. 3. we called them up in the morning to confirm that they have cribs for us when we got there they didn’t have.