Fairfield Inn & Suites Mt. Pleasant

This was purchased from Priceline. Be careful. Neither Fairfield nor Priceline is responsible. 1st night was great. The 2nd was horrible. Cockroaches climbing on the wall. They moved me to a non handicap room. My $300 airpods were gone. My fault for forgetting them yes. Someone else's fault for taking them. Moral of the story. When booking a hotel for your bucket list and last trip make sure and read every review. I became ill on my way up on the bus. I was stuck for two days and tried to make the best of it. From beginning to end was a struggle.No third parties. Soaring Eagle ****** was fun. Breakfast at hotel yes! She is awesome.

Zero stars if i could. Killed 5 flies in our room. Shower door fell on me when it came off track as I tried to open it. Once we got it back on track we couldn't close it all the way to take a shower. Water temperature was questionable. By that I mean, it was hard to find the hot water. Came down to breakfast at 8 AM to no oatmeal, no eggs, no waffle mix. Picked at a muffin while we waited for more to be brought out. After 1/2 hour, gave up! Worst part? They don't seem to care.

The bathroom smelled like it had just been used by someone with stomach issues. The two rolls of toilet paper were close to out and there was not a spare anywhere. There were not outlets on both sides of the bed. I have a medical device that requires being plugged in. They did not have an extension cord. We were told the hotel was sold out, however I could reserve multiple rooms online. Not to mention that the parking lot was more than half empty at 9:45 pm. When I explained that I have a medical device we were moved to the room Nextdoor. I am a lifetime Gold member…. This is the first negative review I have ever made. It is also, hands down, the worst Marriott I have ever stayed in. Extremely disappointed!!!!

Beds were very comfortable. I liked the walk in shower. Staff very friendly. Breakfast was good. I like that it’s close to CMU as we were there for the special Olympics. My adult son participates . Weather was excellent. We enjoyed our stay. My son won a silver & bronze metal & a ribbon. He got a few congratulations!

Average to below average hotel. We were a party of 3 staying in a room with 2 Queen Beds. Each bed had only 3 pillows. Which I found odd. Normally there are 2 pillows per person with a choice of a more firm, or more soft option. I had to get extra pillows from the front desk (I like to put a pillow between my knees). We all agreed the mattresses were Uncomfortable. The hotel description says "Newly Renovated" but I assure you the investment was not in new mattresses. Very disappointing "amenities" in the Bathroom, being that there are none. Literally a tiny bar of soap laying on the vanity by the sink. Not even a soap dish. Like once you unwrapped the soap to use it, you had to just lay it on the counter. No Facial Wipes. No Q-Tips or Cotton Balls. Nothing in terms of toiletries that showed any consideration to a guests needs. A facial wipe is pretty standard at most hotels nowadays. The real low point was the Breakfast. It looks NOTHING like the pictures on the Hotel Site. There was not a SCRAP of fresh fruit. No melons, no bananas, no apples, NOTHING. The bacon was paper thin and so greasy. The English Muffin was Stale, and the Peanut Butter I planned to use was disgusting. It had separated, and there was a bunch of oil on top. I tried to stir it, but the "Peanut Butter" underneath was so hard. I question how "natural" or authentic the product was. It was some generic brand. Not Jif or Smuckers or a name brand. Anyway, I am not kidding when I say I threw the English Muffin and Peanut Butter in the trash. Totally started my day off on the wrong tone. The Medium Roast coffee was empty. And they can't splurge for some flavored creamers either. The whole breakfast struck me as being VERY "On the Cheap". Would not stay here again, and it seemed like a bad use of my Marriott Bonvoy points.

Lori did a great job accommodating the breakfast rush!! She was the only one on that job and, despite people getting upset, she kept everyone calm and helped them get the food they needed. Lori made our experience so much better with her hard work!!

Enjoyed the updated Fairfield of Mt. Pleasant. Clean, spacious rooms, quiet, great location as its nearly on CMU campus, breakfast was larger than their competitors, good cofee, friendly staff. Located adjacent to the CMU frisbee golf course, great places to walk, quiet location.

The worst customer experience I have ever encountered. I booked a block of 14 rooms for a group of High school students in February. This is our 7th+ year of doing this trip and we have always stayed at this same hotel with no problems. First the hotel messed up and didn't have the rooms ready because they put the reservation on the wrong night. This was despite my 2 calls double checking that everything was correct. When I got there the manager told me she was sorry and that "She didn't know what she was doing." I'm a patient person and said no problem and we waited in the lobby for 45 minutes to get our rooms ready. When I asked for my receipts the following day, the manager could not print them for me because she had to adjust their error she made before. The following week I found out I was charged for the rooms twice (28 total) and I have been dealing with trying to get this fixed for 2 months. I have spoken with the manager who was "going to fix it right away." Nothing happened. Then I called Marriott corporate. Many emails were exchanged with them supposedly taking care of the problem. Here we are almost two months later and they still have not fixed this and then disputed my attempts to dispute the charges on my credit card. I have spent hours and hours dealing with this hotel and Marriott corporate and now my credit card company and we are still nowhere. Marriott has not been helpful as this is their problem and they can't get their act together. I WOULD AVOID THIS HOTEL AT ALL COSTS!

Very nice stay, comfortable bed nice room that was upgraded from king to two queens as I had youngest son with me. Nice breakfast options and staff. Close to many things in Mt Pleasant. Would stay again if in the area. Within walking distance to restaurant