Quality Inn & Suites

I reserved & paid for this hotel 4 months before my stay using Trip Advisor. They required a credit card when I checked in. Upon checkout, they automatically charged my card for this stay (which I had paid for when I booked). I called the hotel several times & they said they would take care of it. They did not. I phoned Trip Advisor several times and they said they would resolve it. They did not. I disputed it through my credit card and they said the hotel provided them with evidence that the hotel was correct. I have proof that I paid twice for this visit and no one will give me my money back. The hotel owners are dishonest and should be shut down.

My wife and I arrived on 11-17-2023 to stay for our Anniversary. We stayed in room 116 because it has a whirlpool tub. When we arrived at the Hotel it took almost 25 minutes to get checked in. There were delays because many rooms still needed to be cleaned. They explained that they were short on housekeepers which I can understand... Still though, we arrived at 6:30 PM. Check out is 11:00 AM so you would think after almost 7 hours past check-out time that the rooms would be cleaned by then... We made reservations online so I was puzzled why the process took so long. The young lady behind the desk looked overwhelmed/confused. When we entered our room it looked very clean at first glance but it was very cold. I was surprised to see that the air conditioner was on and set at 62 degrees. Keep in mind this is November.. This was a small annoyance but we had to wear our jackets until we could get the room warmed up. We noticed there was no remote control for the TV either. When I went into the bathroom, the door would not close very easily. It would stick and I had to apply force with my shoulder to the door to get it pushed close all the way. There was some bottom floor trim missing in one spot in the room also (but no big deal) But the "Over-the-top" moment for me was all the black mold on the ceiling in the bathroom... YUCK!!! I told my wife not to use the bathroom. How does mold get overlooked like this? I am a Choice Hotels member and I always seek them out when I travel but I will have to be very cautious of this one..

The room was clean but some repairs need to be made on this place. The T.V. only worked after it was unplugged and plugged back in and scanned for its satellite for five minutes. The room was comfortable once we got everything up and running but the tile in the bathroom right under the toilet was loose and wobbled when we stepped on it which I'm sure the neighbors downstairs could hear. We sure could hear the neighbors upstairs running between the bed and the bathroom until 11:30PM. Luckily, they seem to have went to sleep after this. There were no towels in the bathroom so had to go downstairs to ask for some. The breakfast was mediocre at best with bacon so thin, you could almost read through it and nothing as far as fresh fruit, cereal or milk. The dining area needed a good cleaning ( the chandeliers had a thick coating of dust on them) and some repairs needed to be made also. No bugs or critters were seen which is a win. I understand that the pandemic made it hard for businesses to make a profit but basic needs of your guest should always be made. That includes a non-wobbly floor, towels and a slice of bacon that Iowa can be proud of.