Gästanvändare
20 juli 2023
We were extremely excited to visit this weekend, however unfortunately, were very disappointed with our stay. We found the staff to be unfriendly and upon check in gave me the key and didn't give us a welcome or introduction to their accomodation as most other places do (e.g. site map, wifi, activities, etc). There was no information book or compendium in our room, so I had to walk back down to reception to ask about wifi where the girl didn't even look up from her computer and pointed at the QR code on the table behind me. The room was extremely average and run down for a 'Premium Room' as advertised. It smelt musty upon arrival and the carpet was stained and walls dirty, as well as around the edges and corners of the floor. There were no drinking glasses, only wine glasses which were dirty and had lipstick marks around the top. This made us feel as though all dishes were unclean and had to wash everything upon using. The only sink for this was the bathroom sink. We were not at one stage (prior to our booking, or upon checking in) told about the weddings they were hosting on both nights of our stay. This needs to be disclosed to bookings as the music is very loud until 1030-11pm, and then the guests trickle back to their rooms loudly after with no care for other guests staying. The adjoining room walls are paper thin and we could hear everything the room next to us talked about and their coughing and snoring kept us awake both nights. There is no designated smoking section and guests are permitted to smoke where ever they like. The ash trays outside each room encourage other guests to smoke outside their room which made our room smell and anytime we walked out of our room we walked into a plume of smoke. Upon checking out, I expected to be asked about our stay and experience, but the girl grabbed the key and asked nothing. Staff at the cafe and restaurant were also very solemn and unfriendly. Would not recommend staying here, there are much nicer place within a short drive.
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