Fairfield Inn & Suites Mount Vernon Rend Lake

Stayed here overnight on Marriott points on a road trip. It met all of my expectations, good bed, good air, a very good shower, a decent breakfast . Checked all the boxes. Rooms were comfortable and quiet. Bottom line, we'd stay here again if traveling through Mt. Vernon.

We made an online reservation for a handicap accessible room months prior to our stay. Upon arrival when I asked the clerk to confirm that we were getting a handicap accessible room, he said there was a problem. He said yes we did reserve a handicap accessible room, but that the hotel had sold out for that night, and they did not have an accessible room for us. He did not know how or why the mixup happened. He put us in a regular room. A week later, I filed a complaint on the Marriott web site. A Marriott manager responded to the complaint saying that my preferences on my profile did not state accessible room. I then responded to his email stating that I had indeed reserved an accessible room and that the clerk on duty acknowledged that I had reserved an accessible room. My email to him stated such and asked him to contact the clerk on duty that night to confirm. He said he would do so. A week later with no follow up from him, I again emailed asking him to confirm the facts with the clerk on duty that night. I heard nothing back from him. So apparently, he has no interest in performing basic and simple customer service. I am surprised at Marriott because I thought they had a better reputation than that. My wife had a very difficult time in the standard room because the toilet in a standard room is so low that it is extremely difficult for her to get off the toilet. If you need an accessible room, or if want good customer service, beware.

We chose this hotel for the pool/hot tub. The pool was open but it was one of the smallest hotel pools we have ever seen. The hot tub was closed. Breakfast wasn’t great. The room wasn’t terrible but for the price we paid we expected better. Bed was comfortable.

The staff was pleasant. Check-in was fast and easy. But, Keys didn't work to let me in the 1st time, Staff came up with new key, worked fine. Remote control doesn't work, I take it downstairs to desk, "Oh we are having problems with TV company. Try this remote" New one doesn't work either. So for $139 + a night, Keys bad?? Remote control/TV don't work well at all. Not good

Good rates. Nice people. Really clean. Room was comfortable. Swimming pool was not in service . Water was green. But I didn't intend to swim. Breakfast was good. The elevator needed to be worked on. It seemed to shake the whole building when stopping at selected floor. I will stay there again .

Had a nice stay, staff and room very nice, went to use pool and spa and was disappointed at the condition of both and spa was warm, not hot… visual condition was not inviting. Breakfast was good and easily avail for take with.