Epar.od.achilliou-aghiou Dimitriou, Benitses, Benitses Village, Benitses, 49084, GreeceVisa hotellinformation
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Gästrecensioner
7.4/10
17 recension
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Verifierade recensioner
Läge och interiör7.5
Bekvämligheter7.4
Service7.4
Renlighet7.4
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Negativa recensioner(9)
Anonym användare
Bodde på juni 2023
Familj
3 recension
6.0/10
Publicerades 29 sep. 2023
Personale gentile, alcune camere godono di vista mare, è piacevole trovarsi a pochi passi dal mare. Peccato che la piscina sia dismessa.
Il livello di pulizia non è molto elevato.
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FF29
Bodde på maj 2024
Ensamresenärer
8.0/10
Mycket bra
Publicerades 22 juni 2024
The apartment is quite basic but everything you need and I think for the price, it is very fair. It was clean and it has a decent sized pool. The location is brilliant and the views are stunning! The people who staff the reception are helpful and pleasant
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Svar från boendet: Dear guest, Thank you for your kind review! We're thrilled to hear that you enjoyed your stay and found the location perfect. It's great to know that you appreciated the cleanliness of the apartment, the decent-sized pool, and the stunning views. We're also glad that our reception staff were helpful and pleasant during your visit. We hope to welcome you back for another enjoyable stay in the future! Best regards, rapidbounce on behalf of Dimitra Studios
Gästanvändare
Bodde på juni 2023
Annat
4.0/10
Publicerades 17 juli 2023
We were told that the swimming pool was unavailable a few hours before our flight. Once there we learnt it has been out of order ALL SEASON. Toilet did not flush cleanly. TV was postage stamp size. "Kitchen" size of a small cupboard. Tile grouting in shower room was black. Electric wiring was sub standard. NIce view! Still waiting a refund of £100.
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Svar från boendet: Dear AlanClarinet, Thank you for taking the time to share your feedback following your stay at Dimitra Studios. We apologize sincerely for any inconvenience you faced during your stay. We're sorry to hear about the pool situation; we understand the frustration this caused. Regrettably, unexpected technical issues led to it being out of service, and we informed all guests as soon as we were aware of the extent of the situation. We are deeply concerned about your comments regarding the cleanliness and maintenance of your accommodation. Your feedback has been taken very seriously and we are committed to addressing these issues immediately. We believe in maintaining the highest standards of cleanliness and hygiene, and it is evident we fell short in this instance. Despite these issues, we're glad to know that you enjoyed the view from our property. Our location does offer some lovely vistas and we're happy you could appreciate them. Again, we apologize for the shortcomings you experienced and hope we can make it up to you in the future. We look forward to having another opportunity to exceed your expectations. Best regards, rapidbounce on behalf of Dimitra Studios
Gästanvändare
Bodde på maj 2023
Annat
4.0/10
Publicerades 30 juni 2023
The pool was empty: Dear Reader If you are selecting Dimitra Studios Benitses for its pool, Please don't go! I can report that there was no water in the pool from 10th - 24th June, and no word that work to rectify the matter was due to start at any time soon. Dimitra Studio's still advertising an idyllic pool in their Photo Gallery. Many of the usual online sites are doing the same which gives a false impression. Check them out yourself. The lovely staff are badly let down by the owner/agency.
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Svar från boendet: Dear DayTrip19089860664, We genuinely appreciate your feedback and regret to hear about your dissatisfaction with your stay at Dimitra Studios. We understand your disappointment about the pool, which indeed had been out of service due to unforeseen technical issues during the time of your stay. Our team had been diligently working to fix the issue but unfortunately, it took longer than we anticipated. We acknowledge the importance of transparency and apologize if you felt there was a mismatch between the photos and the current condition of the pool. We have made efforts to inform all our potential guests about the pool situation via our communication channels. We sincerely regret any misunderstanding or inconvenience this may have caused. As for our team, we appreciate your kind words. Our staff is indeed the backbone of Dimitra Studios and they work tirelessly to ensure that our guests have a pleasant stay. They, like us, are disappointed about the pool situation and share our goal of providing an exceptional guest experience. We assure you that we are committed to improving our services and facilities. We hope that despite the unfortunate circumstances, we will have the chance to host you again in the future. Best regards, rapidbounce on behalf of Dimitra Studios
Gästanvändare
Bodde på maj 2023
Annat
2.0/10
Publicerades 29 juni 2023
The worst accommodation ever! It smells on mold! The place is dirty, absolutely different from the pictures they posted! The swimming pool is out of service. If you want to spend a good vacation never go there
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Svar från boendet: Dear Q2422QOdaniela, Thank you for taking the time to review your stay at Dimitra Studios. We sincerely regret to hear that your experience did not meet your expectations. We strive to maintain a high standard of cleanliness and comfort for all our guests, and we are sorry to hear that you found the property to be less than satisfactory. Regarding the pool, we are aware of the inconvenience caused due to it being out of service, and we deeply apologize for this. We communicated this information ahead of time with the intent to manage expectations and provide alternative suggestions for leisure. Your comments concerning cleanliness and maintenance have been noted and passed on to our housekeeping and maintenance teams. We are continuously working on improving our facilities and services, and feedback like yours helps us identify the areas where we need to focus our efforts. Again, we extend our sincere apologies for the inconvenience you experienced. We hope you would give us another chance to serve you better in the future. Best regards, rapidbounce on behalf of Dimitra Studios
Lily V
Bodde på juli 2023
Familj
6.0/10
Publicerades 10 aug. 2023
+Toula was exceptional in greeting us with a warm welcome and providing us with all that we needed. +Location was great a 5 minute walk to the Marina Benitses and all the taverns and stores in the area +Beautiful View of the sea +Parking The negatives were -The property itself is old and tired and in great need of a complete renovation to justify the price we paid -Even though the cleaning lady cleaned...the place on the inside still felt dirty and smelled musty...cracked tile in the bathroom - Wi-fi wasn't that good -Disappointed that the pool was out of service Overall, I would say to the people/ or owners that run this place to certainly invest in a complete remodel of your rooms and furniture. The Location and view is amazing...you have a diamond in the rough...Please shine it!
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Svar från boendet: Dear 884lilyv, Thank you for taking the time to share your valuable feedback following your stay at Dimitra Studios. We're delighted to hear that Toula's warm welcome, the convenient location, the beautiful sea view, and the available parking enhanced your experience. We sincerely apologize for the aspects of your stay that did not meet your expectations. Your comments regarding the need for renovation, the cleanliness, the bathroom condition, and the Wi-Fi quality are well-received. We are continuously working on improving our facilities and services, and your input is crucial in guiding these improvements. We also regret that the pool was out of service during your visit. We understand how much this amenity can add to the overall experience and are working diligently to address this. Your suggestion for a complete remodel is greatly appreciated and something we are actively considering to ensure our property matches its beautiful location and potential. We hope to have the opportunity to welcome you back in the future to a refreshed and improved Dimitra Studios. Warm regards, rapidbounce on behalf of Dimitra Studios
Gästanvändare
Bodde på juli 2023
Familj
6.0/10
Publicerades 10 aug. 2023
Toula was there to greet us with a warm welcome when we arrived and was very kind. +Location and view from our room was great. Only a 5 minute walk to Marina Benitses and all the tavernas and supermarket. +Parking on premises. The Negatives: -The rooms are old and tired and most definitely need renovating (old furniture, broken tiles, old cabinets, and musty smell) This did not justify the price we paid for this property -The pool is not functioning and looks like it's not been for a while -The wi-fi was sketchy Overall, I would say to the people/ owner (which they are not available in person) you have a diamond in the rough! Please it is time to shine it if you want to be competitive in the area! Renovate! Renovate! Renovate!
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Gästanvändare
Bodde på maj 2023
Annat
2.0/10
Publicerades 29 juni 2023
Scam, not as described. They did not advise us the pool was broken/dry until our arrival. So we were denied the chance to make alternative arrangements. They have charged us 100%. We did not stay. Now hoping for a refund but expecting to have to take legal action given the last posters experience. If you have a free cancellation policy take advantage and book elsewhere.
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Svar från boendet: Dear lovellmatthew, Thank you for taking the time to share your concerns. We are truly sorry to hear about your dissatisfaction and understand your disappointment regarding the pool situation. We regret any misunderstanding or inconvenience that might have arisen. We did indeed experience unforeseen issues with our pool which led to its non-operation. However, the weather conditions during your stay, characterized by heavy rain, would have also made it impossible to use the pool, even if it had been operational. We understand that these circumstances may not have been ideal for your stay and we sincerely apologize for any inconvenience caused. Please be assured that the satisfaction of our guests is our top priority and we work tirelessly to ensure our guests have a pleasant experience at Dimitra Studios. As for your refund request, we adhere strictly to the terms and conditions of each reservation. The process for refunds depends on the type of booking made and the policies of the platform used. Again, we sincerely apologize for any inconvenience this may have caused. We hope to have the chance to host you again in the future under better circumstances. Best regards, rapidbounce on behalf of Dimitra Studios
Gästanvändare
Bodde på maj 2023
Ensamresenärer
2.0/10
Publicerades 29 juni 2023
I booked this apartment to stay in June 2023. Their cancellation policy was that they would refund 50 per cent of the cost if I had to cancel. I emailed them to cancel using the email address they were corresponding with me on- there is a clear thread. Despite this, they took the full fee and when I questioned it they told me I had been a ‘no show’ and had not received my cancellation request. I then sent them a copy of the email to evidence my cancellation request which was attached on the same thread they had emailed me on. Despite acknowledging the email they denied receiving it and have still refused to refund 50 per cent of the fee. Other tactics they used when I was e mailing them to request the refund was to reply on a ‘no reply’ email address to discourage me from taking it further. Frankly, they have scammed me out of 50 per cent of the cost - I’ll never use them again of course - and I post this as a cautionary tale to anyone looking to book with them.
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Svar från boendet: Dear Graham, Thank you for taking the time to share your experience regarding your booking with Dimitra Studios. We deeply regret the confusion and frustration you've experienced over the cancellation and subsequent refund process. We want to reassure you that we always adhere to our cancellation policy, which aligns with the terms and conditions stipulated on the platform you used to book your stay. In the case of your booking, it seems there was a misunderstanding or miscommunication regarding the cancellation notice. We have investigated the matter, but we were unable to find any record of the cancellation email prior to your scheduled arrival. Hence, the reservation was marked as a 'No Show,' in line with our standard procedure. We understand your disappointment regarding the situation. Our goal is always to provide clear and straightforward communication to our guests, and we apologize if this was not your experience. We will continue to examine our internal processes to ensure we can avoid misunderstandings like this in the future. Please rest assured that your concerns have been taken seriously and we are here to assist you further if needed. We genuinely hope to have the opportunity to restore your confidence in Dimitra Studios in the future. Best regards, rapidbounce on behalf of Dimitra Studios
Gästanvändare
Bodde på juli 2022
Familj
2.0/10
Publicerades 23 aug. 2022
I never write bad reviews and I gave the proprietor chance to do the right thing and refund me for my stay. See attached photographs. This place is awful. The rooms are not as advertised. There is mould and whole place felt like a squat. We tried to get accommodation but nothing was available. Ruined our holiday.
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Svar från boendet: Dear brighton27, Thank you for taking the time to share your review. We regret to know that our efforts did not pay off and that your stay with us fell short of expectations. Once again, thank you for being our guest. Hope you could give us another opportunity to welcome you back. Kind regards, Foteini -rapidbounce on behalf of Dimitra Studios
Gästanvändare
Bodde på juli 2022
Annat
2.0/10
Publicerades 22 aug. 2022
Well, like all the people I guided after all the good reviews and booked some rooms on this property, but my experience in this location was a bad one, not only for me but also for the other couple that we were traveling with, the good things in this location can be counted on the fingers since they are a few: 1. The free parking was good. 2. The middle location on the island was good for us because we came in the car so we could reach the north and south of the island faster. 3. The receptionist is ultra friendly and nice and eager to help you. 4. Ac unit, And that's about it. Most of the time we were waiting to get the hell out of that place because it ruined our vacation trip. I am traveling each summer to Greece and I always feel happy about the places that I check in, but this place leaves you with a bitter taste and the constant feeling of a ripoff and that you are there to work for their mess! And you always wonder what the heck they are doing with the money that they get because you can't see any investment in the place at all! Oh boy, from where to start, there are so many things that disappoint in this place, let me start from the beginning: 1. You can't pay at the property they will charge you in advance like 1 day before you arrive, so 0 flexibility in payment. And they charged us more than we had to pay, like instead of 1392 euros we got billed 1464euros. Also 0 support from the property, they don't care and reply "copy-paste" answers like a robot. 2. Since I got inside the room you get a nasty smell of sewers, and yes it's not going away because the pipeline was never upgraded or cleaned since world war 1!! 3. The sink in the bathroom you can clog it with just a spit, brushing the teeth becomes a challenge. 4. Taking a dump can easily clog the toilet you need to flush the water over it about 4 times, and the trigger for that is high on the head level and upside down! very uncomfortable. 5. There are no mosquito nets on doors or windows, and trust me the mosquitos in this place are savage! they also have a lot of lizards crawling around all the places and big Ortoptere so the nets would be a lifesaver but they don't have this feature. 6. The room was so dirty that I had my feets turning black only after 2 walks to the toilet, lets's not say that I had a baby and the hygiene of the room should be spotless! But NO in here the only thing that was clean was the bed! 7. If you are lucky the Wifi works only after 2 AM when all guests are sleeping. 8. The Seaview from the balcony doesn't worth the extra charge, you either get a tree in front of a balcony or you are located in the corner and don't see much. 9. Beds have a very uncomfortable mattress, hard as wood. 10. Crowded place and narrow rooms = high level of noise all the time from all the neighbors! 11. Old dirty swallowed wooden doors that crank on every move! 12. The bath floods with water after 1 shower! For reference, we had rooms 9 and 4.
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Svar från boendet: Dear SanKraN3, Thanks for your stay with us and for sharing your experience with other travellers. We appreciate every feedback we can get from our guests since our priority is to provide the best service to them. We regret to know that your stay with us fell short of expectations, however, we are glad that you liked the location of our property. In regards to your comments, it is important to mention some details for a better understanding of the situation. First of all, please rest assured that if you had brought to our attention the air conditioning or the housekeeping issues you faced, we would have definitely assisted you as our guests' satisfaction is one of our top priorities. Also, we would like to point out that we arrange air-conditioning maintenance every year and our staff follows specific guidelines during the room cleaning. Moreover, your booking was for two rooms but only one of them had a sea view. So, the room in the corner you mentioned is the room without a sea view, booked at a lower rate, and was given to you as per your reservation. Furthermore, since our property is surrounded by plants and trees, we have already taken all the necessary precaution measures and we also received the relevant certification [disinfecting and disinfestation services applied] in order for our guests to be safe and enjoy their stay. However, we always provide anti-mosquitos devices upon request. Additionally, our team was always willing to assist you and we were in continuous communication with you by exchanging numerous emails trying to understand and accommodate your needs. Last but not least, the charge on your credit card was made on the day of your arrival since this was the payment method you selected upon making your reservation. Indeed, we charged the correct amount but it seems that there was a difference in the final amount charged from your bank due to the exchange rate. However, since you provided the necessary documents we decided to make a refund of the extra amount as an exception, however, you never responded to our messages in order for us to proceed with the refund process. We do hope that we will have a second chance to welcome you again in the future. Kind regards, Foteini -rapidbounce on behalf of Dimitra Studios
V4776WCluciag
Bodde på sep. 2024
Par
10.0/10
Enastående
Publicerades 19 okt. 2024
Personal amable, llegamos cuando ya estaba cerrada la recepción y nos dieron las instrucciones por correo para poder entrar al apartamento. Está un poco viejo pero tiene todo lo necesario para pasar un par de noches. Terraza con vistas bonitas
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Svar från boendet: Estimado huesped, ¡Muchas gracias por tu reseña! Nos alegra saber que tuviste una buena experiencia y que nuestro personal fue amable al proporcionarte las instrucciones para tu llegada tardía. Nos complace que el apartamento tuviera todo lo necesario para tu estancia, aunque sea un poco antiguo. Es maravilloso saber que disfrutaste de las bonitas vistas desde la terraza. Agradecemos tus comentarios y esperamos poder darte la bienvenida nuevamente en el futuro. Saludos cordiales, rapidbounce en nombre de Dimitra Studios
Federico S
Bodde på aug. 2024
Par
2.0/10
Publicerades 9 sep. 2024
Sarò conciso. Materassi più duri delle mattonelle, aria condizionata non funzionante, bagno vecchio con piatto doccia piccolissimo, formiche in camera, armadi di cucina e camera pieni di muffa e maleodoranti. Purtroppo fare le ferie tanto aspettate in queste strutture e stata un esperienza pessima.. Sconsigliatissimo.
Översätt
6/7
Svar från boendet: Caro ospite, Ti ringraziamo per aver condiviso la tua esperienza, anche se ci dispiace apprendere che il tuo soggiorno non è stato all'altezza delle aspettative. Ci scusiamo sinceramente per i problemi riscontrati con i materassi, l'aria condizionata non funzionante, il bagno datato, e la presenza di formiche. Inoltre, siamo davvero dispiaciuti di sapere che hai trovato i mobili della cucina e della camera pieni di muffa e maleodoranti. Prendiamo molto sul serio il tuo feedback e lavoreremo immediatamente per affrontare questi problemi, in modo da migliorare l'esperienza per i nostri futuri ospiti. Apprezziamo la tua sincerità e speriamo di poterci rimediare in futuro. Cordiali saluti, rapidbounce a nome di Dimitra Studios
Mistral29ITA
Bodde på maj 2024
Par
10.0/10
Enastående
Publicerades 21 juni 2024
Contrariamente a più di un giudizio negativo qui riportato, non posso non lasciare 5 stelle a questa struttura. Inutile soffermarci sul meraviglioso panorama che si gode dal terrazzo della camera (la nostra era la n.7). La struttura è a soli 2 minuti a piedi dal porticciolo e dal centro del paese. Utile la piscina per un tuffo o una bracciata. Sopratutto, studio PULITISSIMO: la signora delle pulizie ha riordinato la stanza tutti i giorni del nostro soggiorno. A parte qualche anta datata della cucina, l'unica vera pecca è il bagno microscopico... ma trattasi di un “male” comune a tutte le strutture economiche dell'isola: a parte la mancanza del bidet, risulta impossibile fare la doccia in soli 65x65cm di spazio... questa, appunto, era la dimensione del “piatto doccia”. Considerato anche il prezzo pagato (siamo riusciti a prenotare con un last minute direttamente dal sito web della struttura), lo consigliamo vivamente.
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Svar från boendet: Caro ospite, Grazie mille per la tua meravigliosa recensione! Siamo entusiasti di sapere che hai avuto un soggiorno confortevole e che hai apprezzato il panorama spettacolare dalla tua terrazza nella camera numero 7. È fantastico sapere che hai trovato la nostra posizione comoda, a soli due minuti a piedi dal porticciolo e dal centro del paese, e che hai potuto goderti la piscina per un tuffo rinfrescante. Siamo orgogliosi di mantenere un ambiente pulito, e siamo felici di sapere che la signora delle pulizie ha svolto un ottimo lavoro durante il tuo soggiorno. Le tue osservazioni riguardo ai mobili datati della cucina e al bagno piccolo sono molto preziose, e apprezziamo la tua comprensione che queste caratteristiche siano comuni in molte strutture economiche dell'isola. Siamo lieti che tu abbia trovato le nostre tariffe competitive, specialmente con la tua prenotazione last minute direttamente dal nostro sito web. Grazie per averci consigliato, e speriamo di darti il benvenuto di nuovo in futuro! Cordiali saluti, rapidbounce a nome di Dimitra Studios
88Bene88
Bodde på maj 2024
Familj
2.0/10
Publicerades 16 juni 2024
Peccato non si possa mettere zero perché quest struttura è veramente vergognosa. Abbiamo una neonata di 5 mesi e lo abbiamo fatto presente già da subito. Ci hanno dato una stanza SENZA aria condizionata per quattro giorni senza nessuna giustificazione, in estate. Facciamo presente e se giustificano dicendo che ci faranno il 10% la prossima volta. Decidiamo di lasciar correre, se non che arriviamo stasera e manca l’acqua! Completamente! Ora bypasso il bagno datato, i letti duri! Ma l’acqua, ripeto con una neonata è essenziale! State lontani da questa struttura! È tutta una truffa! Ovviamente per tutti i disguidi non ci hanno ridato un euro.
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Svar från boendet: Caro 88Bene88, Grazie per aver condiviso la tua esperienza, anche se siamo estremamente dispiaciuti di apprendere che il tuo soggiorno non è stato all'altezza delle tue aspettative. Ci scusiamo sinceramente per l'inconveniente riscontrato, soprattutto considerando la presenza di un neonato. Detto questo, prendiamo molto sul serio i tuoi commenti e stiamo già lavorando per migliorare le nostre strutture e servizi per evitare che tali situazioni si ripetano in futuro. Se decidi di darci un'altra possibilità, faremo del nostro meglio per assicurarci che la tua prossima esperienza sia molto più positiva. Grazie ancora per il tuo feedback. Distinti saluti, rapidbounce per conto di Dimitra Studios