Weinromantikhotel Richtershof

很完美，房間稍微有點味道，屬於老房子的正常現象！

The parking is across the road from the hotel. On arrival there was a sign in reception saying we are taking a break so wait until we return. The receptionist appeared in a couple of minutes and was very helpful, and subsequently we saw there was usually someone at reception so perhaps we were unlucky but it did not give the best first impression for a 4 star place. The hotel is nicely decorated. The room was average size, quiet, clean and comfortable but no fridge or tea/coffee making equipment, overall too expensive for what it was. The garden was pleasant though quite a bit of road noise. Dinner in the Culinarium restaurant was a bad experience. The food and wine was good but the delay and poor service were inexcusable. There did not seem to a manager and the staff did one thing at a time, e.g. they would bring a couple of dishes to a table then walk back to the counter without looking to see if other tables were ready to order, needed clearing or needed a drink, etc.. Sometimes all 3 staff would disappear, presumably to the kitchen, for several minutes. It took ages to get an aperitif, place our order, and even longer to receive the food. The wine list was extensive and included many local wines but the staff did not help the customers (no sommelier?). At one point a server taking dishes away dropped a knife on the floor, several staff walked passed it including the server who dropped it but only 5 minutes later was it noticed and picked up. The restaurant was about 60% full and most customers were getting upset with the service and delays. Finally one of the staff explained there was a problem with the system passing orders to the kitchen hence the delay in preparing dishes so we would need to be patient but would be offered a free drink. Surely a manager or the chef would have realised there was a problem and reacted sooner. Breakfast was buffet style but with a station to cook eggs to order. A good selection of food on the buffet, a nice setting in a glassed atrium, and there was a lady in charge who was friendly and efficient.

Ein schöner Aufenthalt insgesamt mit einigen Mängeln. Das Abendessen (3 Gang) und Frühstück waren sehr gut, schönes Ambiente. Die Damen im Service beim Abendessen haben eine gewisse Hektik ausgestrahlt. Beim Frühstück perfekter Service. Unser Tischwunsch am 2. Abend wurde erfüllt, was wir zu schätzen wussten. Die Weinprobe im Weinkeller durch einen externen Winzer war toll. Ein no-go war das Badezimmer der Suite (für die man einen deutlichen Aufpreis bezahlt). Es gab nur eine Badewanne mit Duschabtrennung, die defekt und viel zu klein war. Dadurch stand nach jedem Duschen das gesamte ohnehin kleine Badezimmer unvermeidbar komplett unter Wasser. Das Wasser in Badewanne und Waschbecken lief nicht gut ab. Die Armaturen sind teils verrostet/verschlissen und entsprechen nicht dem 4 Sterne Superior Standard. Wellness Bereich: hier muss man 90 minütige Slots buchen, und am Anreisetag ist nichts mehr buchbar, da man am Vortag bis 18 gebucht haben muss. Dies ist unlogisch. Eine Sauna war defekt und die funktionierende sehr klein (3 Personen). Das Wasser in der Dusche lief nicht ab, unangenehmer Geruch. Unsere Beschwerde am 1. Tag hat man versucht, bei Abreise zu ignorieren. Kein angemessener Umgang damit für solch ein Hotel. Erst auf erneutes Drängen, was unangenehm war, kam man uns mit einem Nachlass entgegen. Insgesamt haben wir von dem Aufenthalt und Zimmer für ein 4 Sterne superior Hotel mehr erwartet.