Ibis Mulhouse Centre Filature

酒店還不錯

its an okay hotel , not vert clean rooms, they can do better in term of cleaning and amenities

Rooms too small. Hotel is in an ok location but the rooms are as small as cupboards so no comfort in the room.

Staff at the reception did not speak any english, they tried to communicate with google translator. They were all extremely rude and unprofessional. We were traveling with a 4 months old baby, requested a baby cot in advance and also called them on the phone. When we arrived there was no baby bed in our room, we requested it again. They said they only have 2 beds and 4 babies in the hotel so they are unable to provide one. They said they don't care where our baby will sleep and were extremely rude. At this point it was around 7pm and too late to find another hotel. After speaking with several people they brought a bed from another hotel around 8 pm. Baby had to go to bed too late. The bed was without a proper mattress or bedsheet, and the top part of it was missing. I requested it the next day again, spoke with 5 different people, all of them were rude. At one point the receptionist called someone on the phone and gave the phone to me, the caller said she is not responsible for this hotel and cannot help. Then someone arrived, supposedly a manager, who came to talk to me. His english was bad, did not introduce himself, did not apologize for the staffs behavior from the previous day. It could have been anyone, not a manager. At this point I just gave up any communication with them. I used several beach towels as a mattress for the cot. The room doors are super noisy, and the silverware was dirty every day.

The second day when I came to the room my Salomon shoes which I used the first day were stolen. They said they don't have cameras in my corridor so couldn't tell if staff left my door open and another customer or the staff stole them. They do have cameras in the hall where they could see how I came in with those shoes and never took them out. But they never checked that and never took any responsibility for this. I never leave valuable objects or money in the room, but shoes? Come on...

Quiet location away from town and train station. However very basic booked a twin was given double when returned to desk asked to wait 5 mins same room just put separate duvet but one was doubled on top so far too warm for august. Beds together could only just walk past end of bed and round one side not what a twin should be. No drinks facilities in room, went to reception sat night 8pm to eat was told nothing had to walk to find food or get delivery. Even though menu said 24 hours, found dominoes pizza only 7.99 very good 10-15 min walk. Did find excellent bakery just 5 mins on corner of road to right of hotel excellent cafe au lait and pain au chocolate open 7 days. Shower basic but was good, staff ok, did phone me a taxi without charge. Did stay 3 nights would not stay again rooms far too small and basic. Also when you can hear flushing toilet from other rooms this is not acceptable.