Ascot Hotel

Ascot Hotel went above and beyond in helping us find another hotel due to my mistake in the dates for our stay. Not only did they help find another hotel, they paid for my taxi and sent help to make sure we arrived at the new hotel. We are very grateful for their help. I would absolutely use this hotel.

If you're searching for the perfect spot in the heart of Mumbai and Colaba, look no further than Ascot Hotel! My American friend and I were pleasantly surprised by the rooms, the cleanliness, and the impeccable service. The check-in and check-out were effortless, courtesy of Shashank and Aamla. But our favourite experience was with one of the night-time managers (Theophilus Menezes) who woke us up in the crack of dawn to take us to the Sassoon Docks, which is a short-ish walk from the hotel itself. It was there that we witnessed the fishmongers pull in the catch of the day and get a true glimpse of Mumbai. I highly recommend anyone who's a photographer or has an interest in seafood to head down with Theophilus for a once-in-a-lifetime experience. Can't wait to return to Mumbai and stay at Ascot Hotel again.

We had amazing stay for about 7 days at Ascot hotel, Colaba, Mumbai. Big thanks to Mr Shashank, Mr Nayim and their team for making our stay comfortable. Overall it was a positive experience. Thanks to Mr Shashank, the head manager who was really very helpful. What really made him stood out was his approchability and the way he genuinely cared for our comfort etc. Thanks to him, We had a very comfortable stay and more importantly a hassle free and quick check-in after such a long flight. Mr Nayim, the manager also contributed to our pleasant and comfortable stay. Everyday, he made sure that hotel service is delivered to the highest standard. His helpfulness extended just beyond the basics. We would simply say that all the personnel that we have come across contributed to a wonderful stay. Staff ( security personnels, receptionists, bell boys, managers, waiters, chefs, house keeping dept) went above and beyond to make our stay wonderful. Staff showed professionalism, helping and caring. Staff went extra mile and this gesture was highly very appreciated i.e., leaving complimentary snack in our room, attention to details during our breakfast time, enquiring if we ll have something to eat before our flight, wake up call ( the night we had to catch our flight). Staff were really accommodating and paid extra attention to our needs. Staff takes pride in their work and truly cares for our comfort. I must say that most of the staff made lasting good impression. I must also add that the aloo paratha made by Ascot's chef was the tastiest one. Keep the good work Ascot team. We definitely recommend Ascot hotel.