The Gordon House Hotel, Colaba

I will start this by saying this hotel is amazing and I think anyone visiting Mumbai should stay here. I’m a backpacker from USA & took me a while to find a good hotel in Mumbai, since it was my first time visiting this amazing city. Every hotel had bad reviews or highly expensive. So I decided to pick this one and hired a taxi service, (which you could do on this website.) The hotel is a drive down south from the airport in Colaba. The location is perfect. It’s down the street from the famous Taj Mahal hotel so how could it get any better. A short walk from all the touristy spots. It’s perfect. The hotel felt very safe. There’s security that watches over you and the rooms are on the second floor. There’s a front desk and everyone there is kind and helpful. The room is very clean, no bugs, no dust, good ac, little candies and a perfect shower. Perfect pressure, perfect hot water. They have tea, coffee and unlimited water bottles. The breakfast is the best part. Don’t skip out on it! They have a lot of options from Indian to western & everything is made with care and love. The breakfast might be the best part :) idk who the chef is but he/she did a wonderful job. Okay, so no more searching and stressing! Book this hotel, it’s a winner!

отличный отель, прекрасное расположение, чистая кровать и горячая вода. Немного уставший, окна бутафорские в номерах, но не в номере сидеть приезжали

Excellent service. Comfortable. Varun was especially helpful! Room was clean. Bed was turned down at night. When I had WiFi issues, they were addressed right away. Location was convenient and close to all major tourist attractions. I will be back!

Varun in reception was so helpful and friendly! I was having some issues with my flights and he helped me. He is smiling and approachable and professional! The hotel is lucky to have someone so capable! The hotel is in a very convenient location- I feel safe and it is clean and there is lots to see nearby !

The room was booked for 3 of us ladies travelling together. Upon checking in at 7pm, there were only 2 beds. We advised reception we would go and have dinner and they could set up the 3rd bed whilst we were out. We returned at 10pm to find nothing had been done. It took quite a bit of insisting for our 3rd bed with reception staff who were in a quandary as it appeared there was another guest who had checked in late and must have also needed an extra bed in their room. We paid a high price of over AUD300 for 1 night at The Gordon House Hotel. I would strongly advise looking at another good hotel around the corner called Sun City which was extremely welcoming with great staff at a fraction of the price. I stayed at this hotel as a woman on my own for 2 nights and felt very safe and looked after.

The stay was a disaster. We booked for three people and requested 3 beds. On check-in after being told there was 3 beds, there were only 2 single beds. We went to reception and additional towels where bought in and we were told a bed would be bought in soon. We left for dinner, came back at 10pm, still no bed. When we went to reception we were told to leave the reception area and escorted back to our room where we were told another bed would be bought in soon. 1/2 hour later, still no bed and again not allowed in reception. We were advised that they did not want another guest to see the bed and we had to wait for them to move before we could get the bed they had had over 8 hours to set up! After all that, the bed was ridiculously uncomfortable, a paper thin mattress on a wooden base with no padding in the middle where it folded up. Complete waste of money. There are nicer hotels in the area where they actually care about your comfort and make you feel like a valued guest.