The Fountain Inn - Fort

Hotel is very dark and dank, window opens onto a brick wall and there is an odd smell

Hotel Fountain Inn exceeded my expectations! The service was impeccable, the amenities were top-notch, and the location was perfect for exploring the city. The Staff were so polite and helpful. Prime location. I look forward to staying here again!

Had a really good Stay in the hotel. The staff members were nice and polite. All the safety measures were taken. Ambience is pretty good. The room was clean and sanitized. The staff took all the safety measures very well. Its on a very convenient place and everything popular in colaba is nearby to this hotel.

This hotel exceeded my expectations in every way. The service was impeccable. I had a wonderful time at this hotel. The amenities were top-notch, and the location was perfect for exploring the city. I look forward to staying in the future.....

Rooms are tiny with mosquitoes and roaches aplenty Bedsheets are not clean and toilet a disgrace . Air con dripped all night into my suitcase wetting my clothes Shower packed in working as I am Rewriting this as the Wi-Fi packed in again Avoid at all costs when something is heavily discounted on TripAdvisor there is a reason !! Place hard to find down some garbage infested alley

As soon as I checked in and entered the room I sat on the bed and saw BED BUGS crawling around. I immediately reported it and asked to end my stay. The cleaning person came in with a spray, the staff told me that it was okay and I should go to sleep in the bed. This says a lot about the cleanliness of the place. When I spoke to the manager he screamed at me why I was creating problems. Imagine arriving to an hotel, finding bed bugs and being screamed because you don't want to stay in the room. What a welcome to the city! The sheets were stained with blood (probably from previous guests that had issues with the bed bugs). There isn't a shower in the room, the whole bathroom becomes a shower and there are buckets for it. The direction on Uber are wrong, and if you happen to come here during the night expect to not find the place easily because the whole lights are off. The surrounding area during the night becomes a bit sketchy with a lot of people sleeping on the street, but that can be somehow normal as far as I understood. But still, it feels very very unsafe. During the check in, the reception wanted to hold my passport. Never ever leave your passport to anyone! At the checkout the receptionist didn't want to give me the invoice, I had to tell him that I was calling the police for him to handle me the invoice. They have a sign that says that their POS for paying by card is (permanently) broken, but magically it works if you prove that you don't have cash. The cleaner person, was sleeping on the floor near the reception. In general, do not stay here if don't want to catch bed bugs and bring them back home. Their solution was to spray something in the bed and that's it. It totally ruined my trip and had to find an alternative hotel last second.