Club Emerald

It was nice resort .. just some mosquito in the room .. overall it’s good

It sounds like we had a very frustrating experience at the hotel. Here is a summary of the issues you faced recently : Upon arrival at 11.00 PM , the bedding was not done provided for extra bed for which we have paid the charges , and despite the hotel advertising 24-hour service, no one answered the phone when we called. The next morning, we left for Siddhivinayak Mandir at 8:00 AM, expecting to return in an hour. Due to the rush at the temple and on the roads, we returned around 11:00 AM. Despite notifying the hotel about the delay at 10:30 AM, hotel bluntly refused to provide complimentary breakfast, even though we had accompanied by 2 small kids . When my kids wanted to eat something, we found some wafers and chocolates in the room. The room service person confirmed that these were complimentary as no tag was placed for notifying as chargeable or free. That query we have raised to Hotel service person who visited at room and he confirmed that it was free of cost. However, at checkout, the hotel claimed extra charges for these items and even room service person denied confirming that the items were complimentary in front of the hotel management. We requested the hotel team to check the video footage, but the situation led to a heated discussion, spoiling your entire day in Mumbai and leaving your family feeling humiliated by the hotel staff. Through this message, we want to spread awareness about the hotel's poor service and the unpleasant experience that spoiled my family tour to Mumbai

Commode was very dirty, washroom not clean, bed also not clean, room was not clean lots of hairs here and there, room had bad smell! not good as shown in photos!