Gästanvändare
1 mars 2025
Stayed here a couple of nights as part of a holiday in India. Check in was easy, and reception staff were pleasant and helpful. The breakfast was an Indian buffet style breakfast with a selection of curries, breads, ***** with eggs, cereals, meats and cheeses and fruit and was very nice. The hotel is well located with plenty shops and Indian style restaurants in the vicinity , all busy with locals and the food served looked very good. What really let the hotel down was the service in the restaurant. As we were leaving the hotel at 2.30am the following morning we ( husband and I) decided to eat in the hotel restaurant then have an early night. The restaurant only opened at 7pm so we booked a table for 7.15pm. There was a set price Indian buffet ( which looked very nice) but we decided on the a la carte selection. We ordered garlic naan to start and said to the waiter ' we will have that as a starter'. I then ordered the herb crusted chicken but the waiter wasn't sure if they had that dish(it was chicken breast with a few herbs - why would a hotel restaurant not have that???). He checked with the kitchen and came back to confirm they did have it. My husband ordered the kingfish steaks. Although the restaurant was busy, many guests were having the Indian buffet and so required minimum intervention from the waiting staff. We waited ....and waited and eventually my food arrived. At that point my husband asked what had happened to the naan we ordered. The waiter apologised and there was some running between kitchen and restaurant....then we waited and eventually the garlic naan appeared. I had started to eat my meal as it was going cold, and my husband asked where his meal was. Again they apologised and said it was on its way. Again we waited and waited and by this point I had finished my ( almost cold) meal. Furthermore a foursome on the next table who had arrived slightly after us had been served and eaten 2 courses and were leaving . My husband had STILL had NOT got his food. He again called the waiter over and again we received an apology and were assured the food was on its way. My husbands meal finally arrived and I complained saying we had actually planned to eat together and had waited far too long to be served. The waiter was very defensive saying ' you have to understand, the fish takes time to prepare' . What??? It was two small fish steaks!!! How could that take longer than chicken or longer than TWO courses for 4 people next to us. Anyway my husband was eating his meal and the chef appeared alongside us with a waiter and a plate on which was a kingfish steak in a sauce. He said ' by way of apology for the time you have waited I have cooked this for you'. We both said we didn't really want anything else to eat but they insisted we try it - which we did. It was OK but how that could be in anyway an apology for our waiting over an hour for food was beyond us. Plus it was getting late and we really just wanted to get to bed for our early m
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