Hotel Jewel of Chembur

I booked the hotel directly from the hotel's website and they collected the charges for the airport transfers and meals. However on the day of the arrival they refused to provide the airport pickup and said that they would refund the same but almost a month has passed, they also refused to adjust the charges of in room dining towards the charge of airport transfer and meals which they had already taken from me. Would not recommend anyone to be scammed by this hotel as definitely they can be termed the the Jewel of Excuses rather than Jewel of Chembur

I was at Hotel Jewel of Chembur, Mumbai during 27th December to 29th December 2024 in room no 501. I am visiting Hotel Jewel of Chembur after almost 3years. The hotel has changed a lot and staffs also. The room I stayed was in 5th Floor Executive Deluxe Room, a big with a king size bed, sofa, central table and a working desk ***** with TV and a mini freeze. There a separate large dressing room with cupboard and a large mirror attached with toilet and bat area. The breakfast was at Via Bombay. Previously the Via Bombay and Le Café were totally separate, but now they are merged by few passages. The breakfast menu was good, but most of items were repeated every day, I had my breakfast on 28th and 29th morning. The staff at restaurant was very help full. The cleanness of the room was also maintained all credit to housekeeping staff. The reception staff was also very helpful. In fact, I meet two old staff Mr. Basile and Sunil and they were very happy see me back after a long time. There is a new Open-air roof-top Banquets on the 6th floor of the hotel, which can accommodate around 300 peoples. There are two main problem I faced. 1) The Bed was at floor level so getting up was a challenge 2) The music from 6th floor Banquet was very loud and goes till 11pm night. So, getting sleep before 11pm was difficult 3) Suddenly the room phone stopped working and no water in WC Irrespective of few above problem my stay was good.

Rooms were good but service and hospitality and customer service was terrible. Food was expensive but quality of food was good.