The Empresa Hotel

It’s okay but location it’s okay according I pay it’s poor  Thanks

Internet not provided ,hand towels not provided and the rooms were not well cleaned.

Good location, with good resturant. Slightly expensive.

Great Hotel good facilties good location friendly staff close city centre

We stayed for 3 nights, this was our second visit. While the staff was friendly and helpful, I’m giving 3 stars instead of 4 due to a major issue we encountered. For the last two nights, we couldn’t sleep because the room was filled with mosquitoes. At 2 AM my husband and I were up squashing them. Unfortunately, there were blood stains left all over the room.

This could easily be a 4 or 5 star review if this hotel was capable of getting all the basics right. The rooms are generally clean and comfortable and the rooms have a modern feel to them. The first evening we checked in we ended up spending 45 minutes with staff trying to get the shower working correctly. The hot water wasn’t coming and there was no switch to turn on the hot water heater. The hotel staff suggested we should “run the hot water for 10-15 minutes and it’ll come”. Frustrating. Though the hot water did eventually show up, the drain was backed up and the shower had become a swimming pool. They then fixed that but made a huge mess of the our room with muddy shoe prints all over the bathroom. We had to ask them to clean that up. They used our towels to do that, and we then had to ask for more towels. This all wrapped up at 11pm. Far from a relaxing first evening. The next surprise came when we tried to connect to the wifi. They’ve setup this ridiculous system where you need to login via a special page with “user: admin password:admin” and then call the front desk for an OTP! Okay fine, we’ll do that. The next day we found out it resets daily and you need to do this each day! Finally, we later found out that they will only give you 2 codes per day and then charge you for additional devices. There’s no way to disconnect one device and then let another one on so if you are two people with 3-4 devices, you have to pay for this stupid system. Basically, the “free wifi” is a lie. The icing on the cake was the mosquitoes in the room. At first we thought it was just 1 or 2 that had snuck in. But each day we’d find another 5-10. The windows don’t open so I suspect they are breeding in the bathroom drain or something. Sorry, but I don’t expect to have to deal with mosquitoes buzzing around my head while I sleep at a hotel with this price point! The staff did try to help with some of this, but other times they were quite rude and incompetent. Either way though, I shouldn’t need to speak with them multiple times a day in order to have an enjoyable stay. Get the basics right and don’t worry about the unnecessary “fluff” (i.e. the welcome drink, the sad-looking pool, and the fancy finishings in the lobby).