Gästanvändare
30 januari 2024
This was an awful experience. We had to stop in Munich for 1 night before our flight and booked 2 executive rooms for 3 adults and 2 children by Agoda 1 month before out accomodation. We were late and tired after a long trip to hotel and arrived around 9pm. The lady greeted us, asked for passports and then she told us that our reservation information in their system was for 2 adults and 2 children. I opened Agoda reservation page and showed her that our reservation was for 3 adults and 2 children. What would you expect after that? She could have talked with Agoda or any other travel company and would solve the issue. However, she called her boss with telephone and we heard an angry voice that we had to do it by ourselves and we had to pay for "extra" person. She gave her telephone to me and wanted me to talk with her boss. She was too angry for some reason I dont know. She talked with me with a loud tone and told me that she only knows booking and enterprise as travel companies, she has no idea what Agoda was and forced me to talk with Agoda and solve the issue with them and told it was not of her business. Agoda was difficult to reach, so I paid the extra money. One of the rooms was full of heavy food smoke probably from the previous guest, we had to open all windows in cold weather and had to go to city center. The bottomline is this was a simple issue, the money was not important but the way they behaved us was inappropriate.
Översätt