Mercure Hotel Muenchen Altstadt

Mercure Hotel Muenchen Altstadt recensioner

Mercure Hotel Muenchen Altstadt

Hotterstraße 4, Munich, 80331, GermanyVisa hotellinformation
Mercure Hotel Muenchen Altstadt
Mercure Hotel Muenchen AltstadtMercure Hotel Muenchen AltstadtMercure Hotel Muenchen Altstadt
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Gästrecensioner

8.7/10
Mycket bra
122 recension
Verifierade recensioner
Läge och interiör9.0
Bekvämligheter8.8
Service8.6
Renlighet8.3
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Alla recensioner(122)
Positiva recensioner(22)
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Utmärkt läge(10)
Utsökt frukost(8)
Sean Anthony
Rum Standard på bottenvåningen
Bodde på nov. 2024
Par
30 recension
6.5/10
Publicerades 24 dec. 2024
The hotel is well located for the markets. The hotel breakfast is lovely and excelelnt value. The rooms however are not to the standard expected for the price. We had dried tissues on the bed linen and hairs in the bedding. We didn’t complain as we didn’t want to wait even longer for check in. Despite lots of guests leaving, we requested an early check in and was kept waiting after an extremely long flight for hours. For an Accor hotel and as a memeber, one of the worst experiences.
Översätt
Svar från boendet: Dear Sean Anthony,We appreciate your detailed feedback regarding your recent stay at our Mercure Hotel Muenchen Altstadt. It is always a pleasure to receive positive comments regarding our breakfast and location.However, it's unfortunate to hear about your less than satisfactory experience with the rooms. Cleanliness and comfort are of utmost importance to us and I apologize if we fell short in delivering this. Also, we understand that waiting for check-in after a long flight can be exhausting and apologize for any inconvenience caused. We aim to ensure all our guests have a smooth and easy check-in process and it's clear we missed the mark here.We hope to have another opportunity to provide you with a better experience in the future. Best wishes from Munich,Mersiha DURGUTOVIC
Momo05
Standarddubbelrum
Bodde på nov. 2023
Ensamresenärer
20 recension
8.0/10
Mycket bra
Publicerades 14 jan. 2024
5 mins walk from Marienplatz station and is literally 1 min from Kaufinger shopping street. It’s in a side street hence it’s very quiet but still right in the heart of the city. Daily replenishment of free mini bar. Breakfast has a fair spread including fresh pressed orange juice machine. Small but cozy room.
Översätt
6/18
Svar från boendet: Dear Momo05,We are delighted to hear that you enjoyed your stay at the Mercure Hotel Muenchen Altstadt and appreciated our central but quiet location, as well as the various amenities we offer. Your positive remarks about our breakfast spread and daily replenished mini bar are greatly appreciated. It's wonderful to know that our small but cozy rooms have contributed to your comfortable stay.We look forward to welcoming you back on your next visit to Munich.Best wishes from Munich,Mersiha DURGUTOVIC
Montri Prut
Standarddubbelrum
Bodde på mars 2023
Familj
107 recension
10.0/10
Enastående
Publicerades 16 apr. 2023
Convenient location, clean room , nice breakfast, walking distance to many shop and restaurants ,
Översätt
Svar från boendet: Dear Montri Prut,Thank you for your feedback. We are so pleased to hear that you enjoyed our convenient location, clean room, and nice breakfast. It is great to know that our hotel is within walking distance of many shops and restaurants. We strive to be the perfect home away from home for all of our guests and we look forward to welcoming you back soon.Sincerely,Mersiha DURGUTOVIC
Gästanvändare
Standarddubbelrum
Bodde på maj 2022
Ensamresenärer
7 recension
8.0/10
Mycket bra
Publicerades 16 juni 2022
Easily found after alighting at the Marienplatz station. There are stairs when entering the hotel and from the lift to some rooms so it can be a challenge for those with heavy luggage or have difficulty going up and down stairs. The bed was comfy and the breakfast was great. However, the toilet had some smell like something damp kept within an enclosed space. Location was great as you can easily walk to most attractions.
Översätt
Svar från boendet: Dear Guest User,It's wonderful to hear that you found our location convenient, and that you enjoyed our comfortable beds and great breakfast. The Mercure Hotel Muenchen Altstadt aims to provide a welcoming base for exploring Munich.We apologize for any inconvenience caused by the stair access. We understand how this may pose challenges for guests with heavy luggage or mobility issues. Your feedback regarding the toilet is also acknowledged. We appreciate your understanding that we're not able to address specific issues or provide solutions in this platform.We hope that despite these issues, you were able to enjoy your stay and the many attractions Munich has to offer within walking distance of our hotel. Thank you once again for your valuable feedback.Best wishes from Munich,Mersiha DURGUTOVIC
Huangpuqingqing
Standardtvåbäddsrum
Bodde på juli 2024
Familj
24 recension
7.5/10
Publicerades 11 okt. 2024
酒店位於老城區內,瑪莉亞廣場旁,位置極佳,早餐不錯,提供24小時冷、熱飲料服務,房間設施齊全,但必須吐槽一下前台服務的小姐姐,服務僵硬,隨行一名未成年子女,被強行要求再開一間房間,否則不讓入住!!假期遊遍德國沒遇見過這種情況!
Översätt
6/10
Svar från boendet: Dear Huangpuqingqing,Your words have successfully captured the charm of our Mercure Hotel Muenchen Altstadt, highlighting the prime location, satisfying breakfast, and the round-the-clock beverage service. We are delighted to hear you found our room facilities to be well-equipped and comfortable.However, I am truly sorry to hear about your experience with our front desk service. Our intention is always to provide our guests with a welcoming and helpful service, making your stay as seamless and enjoyable as possible.Best wishes from Munich,Mersiha DURGUTOVIC
Gästanvändare
Standardenkelrum
Bodde på juni 2024
Ensamresenärer
23 recension
10.0/10
Enastående
Publicerades 6 sep. 2024
第二次入住。總體非常滿意。因為飛機晚點,抵達酒店已是凌晨,前台大哥非常快速的給辦理了入住手續。位置是最大優勢,出門就有一家亞洲餐館,味道不錯。再走幾步就是dm超市,穿過超市就是商業街,有幾家商場,拜仁旗艦店,läderach巧克力店等等都在這裏,然後就到了瑪利亞廣場。
Översätt
Svar från boendet: Dear Guest,Your review made our day! We're delighted to hear that your second stay was even more satisfying. Our front desk team aims to make check-in as smooth as possible, especially for late-night arrivals like yours, so we're thrilled we could assist.It's wonderful to hear you enjoyed our prime location. Indeed, our proximity to a variety of restaurants and shops, not to mention the Marienplatz, is something we're proud of. We hope you found everything you needed conveniently.We look forward to welcoming you back for your third visit. Best wishes from Munich,Mersiha DURGUTOVIC
Lizhengzhanhaodefanqie
Standardtvåbäddsrum
Bodde på aug. 2024
Ensamresenärer
31 recension
9.5/10
Otroligt
Publicerades 15 sep. 2024
位置絕佳,鬧中取靜,步行即可到達核心區域。酒店對面就是一家性價比高的中餐,步行200米就是DM超市,到地鐵也很方便,非常推薦。
Översätt
Svar från boendet: Dear Lizhengzhanhaodefanqie,It's fantastic to hear that you found our location to be excellent and quiet, yet close enough to the core area and other conveniences. Indeed, being situated in a spot that provides tranquillity along with proximity to important amenities, is something we take pride in.It's encouraging to know you found the nearby restaurant and supermarket to be handy too, adding to your overall positive experience. Your recommendation is highly valued and we hope to be your preferred choice of hotel in the future.Best wishes from Munich,Mersiha DURGUTOVIC
lixr
Standardtvåbäddsrum
Bodde på sep. 2023
Familj
4 recension
10.0/10
Enastående
Publicerades 14 okt. 2023
酒店在市中心,離旅遊景點都很近,但鬧中取靜,對旅行的人是非常方便的。共六層,有電梯。酒店的早餐也很豐富,隨時可以喝到咖啡或者茶。衞生和服務也挺周到。
Översätt
Svar från boendet: Dear lixr,It is indeed a pleasure to hear that you enjoyed your stay at Hotel Mercure Hotel Muenchen Altstadt. Your kind words about our central location, serene environment and rich breakfast options are truly appreciated. We are also glad to know that you found our hygiene standards and service to be commendable. It is our aim to provide a comfortable and enjoyable stay to all our guests.Your positive feedback motivates us to continue striving for excellence in all aspects. We hope to have the pleasure of welcoming you back soon.Best wishes from Munich,Mersiha DURGUTOVIC
Ronger0927
Standardtvåbäddsrum
Bodde på juni 2024
Familj
73 recension
10.0/10
Enastående
Publicerades 20 okt. 2024
出行方便,每個想去的地方走走就到了,周邊吃飯的地方也多,超市也不遠,早餐豐富,房間雖小,但也夠用,前台很NICE~
Översätt
Svar från boendet: Dear Ronger0927,Your review paints a delightful picture of your experience at Mercure Hotel Muenchen Altstadt. We are thrilled to hear that our location made your travels easier and that you enjoyed our breakfast. The compact design of our rooms indeed caters to provide all the essential comforts within a cozy space.Your kind words about our front desk staff are much appreciated. We strive to offer warm and friendly service to all our guests.Thank you for choosing us for your stay in Munich. We hope to welcome you back in the future.Best wishes from Munich,Mersiha DURGUTOVIC
Gästanvändare
Rum Standard på bottenvåningen
Bodde på okt. 2023
Par
8 recension
8.0/10
Mycket bra
Publicerades 20 nov. 2023
El hotel esta muy bien ubicado, cerca de todos los lugares de interés, el desayuno es decente, no con una gran variedad pero esta bien, en relación calidad precio merece mucho la pena.
Översätt
Svar från boendet: Dear Guest,It's wonderful to hear your positive comments about our hotel's prime location and the value for money we offer. It's gratifying to know that you found the breakfast satisfactory, despite the range of options available. At Hotel Mercure Muenchen Altstadt, our goal is to facilitate a comfortable and enjoyable stay for our guests. Your feedback helps us understand what we are doing right.We look forward to welcoming you back in the future.Best wishes from Munich,Mersiha DURGUTOVIC
Elena
Standardenkelrum
Bodde på mars 2023
Ensamresenärer
19 recension
10.0/10
Enastående
Publicerades 25 apr. 2023
В минуте от Мариенпляц, завтраки хорошие, кровать отличная
Översätt
Svar från boendet: Спасибо за Ваш любезный отзыв! Мы рады, что Вам понравилась близость нашего отеля к Мариенплац и наши удобные кровати. Мы стремимся обеспечить наилучшие возможные впечатления для наших гостей, и мы рады, что нам это удалось. Мы надеемся, что Вы вскоре снова остановитесь у нас! Искренне,Мерсиха ДУРГУТОВИЧ
Gästanvändare
Standardtvåbäddsrum
Bodde på feb. 2025
Res med vänner
7 recension
10.0/10
Enastående
Publicerades 6 maj 2025
В центре
Översätt
Gästanvändare
Standarddubbelrum
Bodde på nov. 2023
Par
10 recension
10.0/10
Enastående
Publicerades 4 jan. 2024
地理位置絕佳,旁邊亞洲餐廳、楊國福麻辣燙都有。景點都步行可達,還有DM超市
Översätt
Svar från boendet: Dear Guest,Your detailed comments about our location are greatly appreciated. It's wonderful to hear that you found the proximity to diverse dining options and scenic spots beneficial for your stay. The nearby DM supermarket indeed adds another level of convenience for our guests.We hope to have the pleasure of welcoming you back to Hotel Mercure Hotel Muenchen Altstadt in the future. Best wishes from Munich,Mersiha DURGUTOVIC
Lishen
Standardtvåbäddsrum
Bodde på nov. 2024
Par
10 recension
8.0/10
Mycket bra
Publicerades 30 dec. 2024
地理位置比較好.
Översätt
Svar från boendet: Dear Lishen,It's heartening to hear that you found our location to be convenient. At Mercure Hotel Muenchen Altstadt, we are indeed fortunate to be situated in such a vibrant area, close to many local attractions. We hope that this feature contributed to making your stay enjoyable and we look forward to welcoming you back in the near future.Best wishes from Munich,Mersiha DURGUTOVIC
Gästanvändare
Standardenkelrum
Bodde på sep. 2023
Ensamresenärer
1 recension
7.0/10
Publicerades 27 dec. 2023
地段不錯,衞生打掃也好,衹是房間有點小。
Översätt
Svar från boendet: Dear Guest,Your feedback is greatly appreciated as it helps us continually improve our standards. It's delightful to know that you found our location favorable and our cleaning practices up to par.In reference to your observation about the room size, our hotel offers a variety of room categories, each with their own unique shape and size. We believe there's a charm in the variety, and we've designed our rooms with the aim to provide a cozy and comfortable setting for all of our guests.Next time you plan to visit us, please feel free to inquire about the different room categories. We'll be more than happy to assist you in finding a room that best suits your needs and preferences.Best wishes from Munich,Mersiha DURGUTOVIC