Aloft Munich

Best hotel for 3-4 day trip in munich , i stayed there for 3 days was good experience.

Great location for travel, room is huge and decent, overall recommended

Located right opposite the central station. The rooms were decent sized. We had an issue with the air conditioning not working in the room during our stay. The manager was kind to have the issue resolved for us.

We were there for Pride weekend and while the location, parking, and our room was perfect for our trip, the customer service was not. Even though there was a room service menu, there was no room service. When my spouse went to ask, since no one was answering the phone, the reception lady carried on a whole 10 minute conversation before addressing my wife. Conversation, not helping a customer. Afterward she dismissively said there’s only pizza and wings and you have to order from the bar or for delivery. This was not the only dismissive encounter. Would we book again? Only in an emergency as the amenities are not as advertised and the customer service. Otherwise we did like our room and the location.

Unfortunately, the receptionist was giving everyone who booked rooms in the same circle, which had prizes, and we didn’t give them anything. When I asked for the insurance paper that I paid to the hotel, she refused to give me proof that the insurance would be returned. She didn't respect me and didn't respond to me. She was just watching and raising her voice to me. I told her, “Why are you shouting?” I’m just asking you.” Then she watched the computer and didn’t respond to me. This was an inappropriate behavior. Then she left without anything.

Very convenient location (Hauptbahnhof and Altstadt); room is spacious and clean.