Gästanvändare
21 augusti 2024
The experience was a NIGHTMARE! from the reception we were received with verbal aggression and conditions that I was not prepared to receive, being tired after such a journey. I THINK THAT ON BOOKING the comments are fake and it gives you an impression of what WOAW is! Only the guesthouse is OK (the building)! but the management, service and strict conditions in the guesthouse just make me say AVOID THIS LOCATION!!!! EXAMPLES: 1. IN THE ROOM, FOR 4 DAYS, I had water on the floor from the AC, which no one came to fix, they gave me extra towels to absorb, there was a lake on the parquet; 2. The guesthouse manager, very aggressive and from the entrance, recommended me to find another guesthouse as he is not interested in tourists with breakfast reservations. 3. The breakfast tables were located in the door, every time there is a risk of waking up when you eat with a door in your head. 4. The water machine did not work, and they did not rush to find solutions. 5. They forbade us to use the coffee machine, the chips were rented....I didn't understand why it was still there 6. From the first day of accommodation, the bartender and the waiter left. Please imagine how the service was (due to the manager for sure). 7. Conditions for food in the order! Being families with 2 children each, you had to announce what you eat for lunch and in the evening you remained without food; 8. The guesthouse closes at 10:00 p.m., that is, with the key and the restriction not to make noise. In a whisper 9. The manager is spying on you... I didn't understand that... we were discussing how to do the route on the Danube and since there were several families, he simply intervened in our discussions and was offended... I don't understand the meaning 10. At the evening meal, insects would get into your eyes without putting insect repellants or scented sticks. When we reported it, a waiter brought from his room, his personal thing, a scented stick so that we could eat. My recommendation for hostels is to learn that TOURISM means HOSPITALITY! THE RECOMMENDATION OF MANY of those who have been there is to AVOID if you are looking for your vacation days, we found peace in another part of this guesthouse. WITH RESPECT!
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