Grupotel Alcudia Pins

I’d like to start with how the experience went from entering the hotel we entered around 3am after an early morning flight and was greeted by 2 gentleman. Both welcoming and polite. Was checked in and charged the room tax etc and he helped us to our room which was nice. However upon entering we quickly realised it was the wrong room. We paid for a sea view with a bunk bed for my daughter with additional needs. My daughter was screaming as she’s never slept in a bunk bed before and was actually more excited for this than the whole holiday itself. Even on the transfer to the hotel she asked around 200 times for reassurance she was getting the bunk bed and I assured her yes. Instead we was placed in a dingy small room with a broken fridge a small sofa bed for her bed no nice view. I called reception immediately with my child absolutely screaming and heart broken. The man could hear her crying down the phone and I told him I wanted the room we paid for. He was rude in saying you will have to ask reception in the morning to see if one is available as we have nothing now. So after HOURS of trying to settle my child down we finally went to sleep. We then realised in the morning he hadn’t given us our wrist bands for all inclusive so we went I reception around 10am to ask if we could have them to be told no your self catering… I then luckily got up my email confirmation and found out the man thought we was a different Taylor not who I am.. ( my surname is Taylor and another guest had the same surname ) after a few staff investigated the man actually gave this other guest our room and our room wrist bands and assigned us to a crappy room!! After a 30 min wait of management checking we was given our wrist bands and assigned a nicer room with a beautiful view and very spacious however no bunk bed. But we wasn’t going to move our cases again we was tired and with a Sen child in a pram we can’t keep dragging cases around it’s tiring. We accepted the new rooms and the apology and went about to enjoy our holiday. Weather was beautiful although 2 thunderstorms one during the night one during the day so not too bad, sea was a bit murky after the storm but soon cleared up after 5:6 hours, sea is beautiful however you get hounded by people selling hats blankets hair braiding or massaging again this can be really daunting to a Sen child especially as they don’t back off and stand there over you as your building a sand castle. And I’m sorry who bring cash to a beach directly linked to the hotel, there’s nothing to pay for unless hiring a slide boat. Views are beautiful sea is crystal clear I didn’t see any homeless cats or animals once which was nice. Bar was good some cocktails chargeable but I think reasonable only 3 ish euros with writs bands, entertainment was also good you can download blue app and see everything that is on, however a lot of drunk men without children shouting which is scary from a child’s point of view, I think it should be restricted

we were very dubious after reading reviews,returned yesterday from alcúdia pins.On arrival it was raining but all sunloungers were full so we knew it was busy,went straight to lunch in the restaurant at the front it was raining and water was pouring in everywhere,our food was getting wet(not many places to eat lunch if raining,restaurant manager was very helpful,but it was still not relaxed experience (ok if not raining but majorca does get rain).We were disappointed but after dinner which was so good and in a lovely dry indoor restaurants we were happy,Our other minor issue was people putting towels on sunlounger so me being the mum if the group set my alarm for 7.30 and sat with sunloungers for my family (so no sleep in for me).Food was amazing especially breakfast and dinner in the indoor restaurant,that was one of the saving graces for the holiday was definitely the food.The spanish cleaning staff do a amazing job cleaning in the morning,i know because i was sat on a sunlounger watching them.Not so impressed on how rude the two male bar staff are at the bar by the main staff,talking to guests in a very rude way,rushing us to order it actually put me off using the bar and i’m pretty sure a lot of guests felt the same,reception staff very help and all staff on recrption but the bar staff are letting the team down,not the young man in the smaller bar he was lovely.The rooms are very clean and again the cleaning staff are very polite and hard working,corridors tired but didn’t effect our holiday at all.

Home from a week stay at Tui Blue Alcudia pins.. Travelled as a family of 5.. what can I say.. AMAZING hotel, service, staff, Food, entertainment, we loved every minute of this place.. would definitely recommend and return. Thank you to this hotel, no complaints what so ever.

This place is kept very clean. Hotel towels for beach available free. Safety deposit box in Room free. We had self catering, which was spacious (hob and microwave to cook). You could have paid to do any of the all inclusive meals, but we didn’t. Buses to all the other beaches, ports and old town every 15 mins from road in front of the hotel. Massive market in the old Acudia town on Sunday. Best non hotel restaurants to go to were old town and Acudia port if you are self catering. The all inclusive buffet did look like good when we popped in. Quite a few restaurants, including a beachside one. Hotel had 2-3 clean pools. But we like the beach which was right behind the hotel. 2 non hotel places to eat if you walks along. The beach Sumners/umbrellas are not owned by the hotels, so you would have to pay £15 a day for two beds/umbrella. Instead we bought a large beach sheet if the beach sellers and a portable umbrella which did us fine.sea is so clean and clear. But if seaweed, but really nice. Soft sand. We privately booked a great boat trip from pier on the beach. This hotel is perfectly set up for families with kids of all ages. Unfortunately we were two adult friends only, so the only adult part of the evening entertainment was between 9-10pm. everything else was for kids and teens. The adult entertainment was very good - particularly the Motown group. So varied age families would have been happier with it. Staff friendly too.

We came in august and was a good holiday the staff was fantastic we had a superior room looking on to the beach it was brilliant there s not much to do only a few shops out side the hotel entertainment was shocking at night for a hotel that size could of been better my daughter got board at nite cause she not small I think it’s manly for younger families not older ones but that’s just my opinion wouldn’t return to this hotel but all said was a nice holiday

We've stayed at this hotel twice now and can't fault it, as well as a fab location good range of pools, clean everywhere and great activities and entertainment, the staff are fantastic. We found them very helpful and polite day to day but were especially grateful for the excellent allergy policy in place that allowed us to enjoy our holiday and relax when travelling with our daughter who has multiple allergies. As an allergy parent the anxiety that comes with traveling and entrusting the food for your child to someone else can be immense, but from the first email I sent asking about allergies the hotel were informative, patient and really helpful. Thank you!