Gästanvändare
6 juni 2025
We were very disappointed in our choice of hotel in Playa De Muro. We feel not only misled but alienated by the hotel itself. The description given by the website states this hotel is suitable for couples. We both completely disagree. The hotel is entirely focused on families. We were one couple of around 3/4 out of around 800 people. This had a knock on effect with the noise volume, availability of loungers for adults, pool capacity and the buffet breakfast area. The satellite TV had 3 English speaking channels (2 were news channels, the other playing 30 year old series from 80s-90s) We weren’t looking to spend our holiday watching TV but one English speaking film channel out of the 60+ German speaking channels would have been nice to watch in the evening! We were not informed that you were issued with only 1 pool towel per stay. If we wished any more/clean towels it cost €1 per towel. Never have we heard of this before. The buffet breakfast was entirely aimed at European/German palates. The staff/entertainment all addressed us in German first. The pool snack bar area was disgusting. Flies everywhere on a buffet that lay for hours. The staff in the pool bar area were unbelievably rude, dismissive and again spoke to us in Spanish or German. It was a miracle if we managed to get a sun lounger. People were laying towels etc at 6am then leaving them unattended for hours while they went to the beach. No one policed this. Extremely disappointed in this choice of hotel. We were hoping to have a relaxing, peaceful break away but unfortunately this hotel completely spoiled that.
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