The Platinum Hotel

I need to wait 5 min to check-in as the reception is doings something. I feel that the hotel does not put customers first. The room is also not clean but the price is extremely cheap. That’s only good reason for this hotel.

Dishonest hotel staff - booked a Presidential Suite but gave us a normal room instead. Upon clarification, they mentioned excuses like AC not working. Following after, they gave us a Presidential Suite, with choked bathtub, choked drain, choked sink. Seems like we were blinded by the 'good' reviews which are undoubtedly fake. Trip.com support tried reaching out to them but they did not respond. If you value your sanity, do not book the hotel. Management is conniving, room is incredibly dirty. There is mold present in the room, hair balls, sunflower seeds and stains EVERYWHERE.

I checked in on May 23rd around noon, and right away I had an unpleasant experience at reception. The guy at the front desk, despite knowing my name and surname, addressed me as “bro.” I found this very unprofessional and inappropriate, especially since we are not friends and have never met before. When I entered my room, I noticed that there wasn’t even a single complimentary bottle of water, which is something every hotel I’ve stayed at usually provides. Then I requested an iron because I wanted to press my shirt, and they handed me a burnt iron — it was clearly damaged and visibly scorched. It’s hard to understand why any hotel would offer such an item to a guest. When I went back to the reception to ask for another iron, they first told me there was no other one available. The next day, when I asked again, they said they would bring a replacement to my room, but they never did. I ended up taking my shirt to a nearby laundry service to have it ironed. Additionally, the floor in my room was sticky and clearly not properly cleaned. Overall, I am very disappointed with the service and the lack of basic hospitality standards.