Xplore by Active Life

Our group of 8 had booked Hakken by Active Life but were transferred to Xplore. We had heard and read some negative reviews, but we found the staff to be very friendly and extremely helpful. The rooms were spacious and clean with comfortable beds and wonderful plush towels. The hotel was perfectly heated, and we never had a problem with hot water. Breakfast was simple but adequate. The location and views are fantastic and a short walk to the ski lifts. The negatives: Photos are misleading, not as new as depicted therefore a little pricey for what was advertised. Not all rooms have a functional wardrobe. Rooms need some hanging hooks and a PowerPoint in or at least just outside the bathroom. The t.v. and room safe didn't work. Hotel lift was not operational, but staff were great in helping with our luggage. Overall, we enjoyed our stay and were there for the snow activities. A few tweaks and additions and this hotel can go from being a good hotel to a great one.

Worst place I have ever stayed. Avoid this place at all costs. Nothing works and as far as I can tell they have just splashed paint on some walls. Lift does not work, safe in room does not work. Buffet breakfast was like a school camp, ski hire is not here but actually down the road, spa/onsen no go, internet is on and off. The pictures do not show what it actually is like. It has the feeling of being an abandoned hotel that is attempting to reopen, Reno’s happening throughout the hotel. There is clear ice all over their stairs between 4-6inc deep and no one maintaining access. Great way to hurt a guest when accessing the dry room. Faulty towers at its best. The only up side is the Thai receptionist who has done everything in Her power to help. As for the Australian staff zero help just like Australia, pay up and don’t complain!

+ Close to the lift, western bed, private bathroom, warm breakfast, clean sheets, fluffy pillows. Front desk staff and owner was very helpful for any troubles. Ski drying room conveniently located at the 2f with its own entrance/exit. - Some parts of the hotel was still in renovation. Some staff not super helpful. It would help to have some instructions / signs on what to do during breakfast, e.g. ask the staff for eggs and bacon. Wifi pretty spotty. Tatami smell lingered in the room. Pretty pricey for the state of the hotel.

Lift does not work. Public bath does not work. TV does not work. WIFI does not work. Unsafe basement that is dark and dingy. No chairs in room. No phone in room to access the reception. No drinking water provided nor water coolers. There is a safe box in the room that reads "Please do not use the safe". Walls and ceiling are peeling and poor condition. No water supply on 2 January (cannot flush toilet). Aside from Preaw and Nim who tried their best to address the many failures of the hotel, the other staff are lazy, disinterested, not helpful and with "just can't be bothered attitude". Do note the dinner buffet at 4500 Yen is the same price as the more superior hotel (with better buffet spread) upstream at 50m away. Please be careful to check the price to avoid getting ripped off.