Embassy Suites by Hilton Myrtle Beach Oceanfront Resort

The staff cannot be trusted. My wedding rings were left in the bathroom and when i reached out to the hotel about getting them back i was given the run around. Nobody ever came clean about them having gone "missing". The whole incident was handled so poorly and extremely unprofessionally.

We were on vacation and found it very disappointing that the pool and hot tub closed at sunset and the spa indoor pool was closed as well. Other properties have the pool available until 10:00

I booked the King Suite Ocean front on the fourth floor and I was highly satisfied! The only complaints I have are the fees (which of course I should’ve been aware of in the fine print but the fees are of course not my cup of tea) and the toilet which was loose from the floor. Over all stay was pleasant and my floor was pretty quiet. Staff was friendly.

Upset I was disappointed regarding the reservations service. I asked if i had a ocean front room and i was told specifically "YES" the day before arrival i was told i had a ocean view and i was look at the roof. Then i was told parking was $11 and it was $15 on arrival and the big kicker was the charged my card $200 when i checked in, said they will hold it until check out and only charge me $40 for parking and $60 for something room and will total $120 so you hold $200$ Then the next day i get a notification from my bank that the hotel has charged my card an additional $62.71. I went to front desk along with 4 other guests upset wanting to know why??? I was told this keeps guests from locking their card and secures the hotel of getting their money? REALLY you just held $262.71 and not let me know anything at all!!! Thats crazy not professional and will NEVER happen AGAIN. My bank has reassured me how to block this from happening 😡

Exceptional service and the hotel is clean and well organized. I loved it

Clean fun welcoming breakfast was incredible