voco The Shelby - Myrtle Beach

This hotel was nice and clean. VERY clean!! Great location!!! They were recently renovated so they were still working out the glitches but overall a good stay. Would have been great if my husband and I could have gotten a room on an upper floor but they weren't able to do so. But next time I will just make sure I request an upper floor when booking. Also I want to shout out the housekeeping staff. They were truly so friendly and kind. We will definitely be back. Oh and one thing I think needs to be added is a table. My husband and I order out and eat in the room but we had nowhere to eat but on the bed.

I was honestly excited about staying at The Shelby. The hotel looked nice online, and the location seemed perfect. We thoroughly enjoyed the beach, however, the hotel experience is one of the worst I have ever had. Firstly, the hotel advertised a fitness center, but when I asked where the gym was at, the receptionist just kind of shrugged it off, said they didn't have one, and she blamed it all on the travel site I used, calling it an old listing. An old listing? For a hotel that's only been open a month? Their poolside bar they advertise also had not officially opened when we stayed. The receptionist said something about still working on getting a license or a permit. My brother's family and I were on a family vacation, and we had separate rooms. He booked an oceanfront one. When he checked in, they said the oceanfront towers were not open to the public yet, but they still sold him an oceanfront room he couldn't stay in. Basically, they're selling rooms that aren't even open yet. This affected our family vacation as a whole since the issue consumed time and was frustrating. My wife and I's room also didn't have power in the main bed area until 30 minutes before we checked out. They told us that they would get it fixed day one, but they didn't fix it until we were packing our bags up to check out the next morning, and yet they acted like they did us a huge favor fixing it. I am also currently dealing with a folio/receipt mismatch. My brother paid for my room, but they still charged me. My folio shows only a $25 resort fee, but I was charged the full cost of the room. Dealing with the management has been difficult, because there is a clear lack of communication and lots of miscommunication between the staff and the manager I am working with. No one seems to know what is going on and everyone has a different story. I would not recommend staying at the Shelby. Maybe they will get it together, but there are much better options in Myrtle Beach.