JAL Mahal Resort and Spa

We had a very disappointing and unpleasant experience at this hotel. At around midnight, we were woken up by severe itching and discovered dozens of bedbugs on the bed and pillows. When we called the reception for help, instead of showing concern, the staff were rude and dismissive. We had to shift rooms at 1 a.m. with our sleeping 4-year-old child, which was extremely stressful. While checking the new room to ensure it was safe, the staff were impatient and unprofessional. Shockingly, the receptionist even mocked my husband when he expressed frustration about the situation. No compensation, apology, or proper action was offered – neither that night nor during checkout in the morning. All they asked was for us to send the photos we had taken. On top of this, they charged the full amount at check-in, which makes me feel these issues might not be new to them. This was the worst hotel experience we’ve had, and I would strongly advise others to avoid staying here.

Food is very normal where we don’t have more options and the quality is not great as well. Location is lil far from the central city. Facilities again is normalcy

there were monkeys in the pool. No beer or breezer in stock and not even a biscuit to go with tea. The staff is totally careless.

I had the worst experience of my life here. Very poor service. The staffs are rude and not helpful. They don't know what is hospitality. For basic things like drinking water, you have to ask for multiple times

Very good stay with excellent ambience and friendly staff. From check in till check out all the process was smooth. One suggestion though food quantity was less.

Serene location, easily accessible from Mysore. Hearty and tasty breakfast. Decent size pool. Excellent service.