Kamenoi Hotel Nachi Katsuura

Cleanliness 5/5 Location 5/5 Breakfast 3.5/5 Onsen 5/5 Excellent view from open air onsen

Excellent location and very good services. New renovation makes this hotel for good stay.

We had a few issues with our stay that are useful to know about if you’re planning to stay here, but first of all I’d like to say that this is a good hotel overall, or at least it has the potential to be one with a few minor changes or considerations. Issues: - There’s no toothpaste in the rooms. I’m assuming this is something that can be requested at the front desk though. - The AC units are old. Our room got very warm and I needed to go down to the front desk to ask for help. I think getting new AC units would be a good idea. - Limited English. Yes, this is an issue for those who cannot speak Japanese, and it’s not a major issue, because some select staff members can speak a bit of English, but I called the reception desk to tell them about the AC issue and was met with “sorry” and got hung up on. I guess the staff member panicked a bit and rather than getting a colleague to talk, he thought the issue would just go away. - Tattoos are not accepted in the Onsen. This may not come as a major surprise for most people who’ve done research into what’s considered okay in Japan, but some places offer stickers or clothing to cover tattoos. This place unfortunately does not. I have a small tattoo and it meant that I was excluded from using one of the coolest aspects of the hotel. - A service charge when you check out. This was not communicated at all until check out. The service charge is 300 as of writing this review, and it’s for the Onsen maintenance, but as I didn’t/couldn’t make use of this feature, I thought it was a little unfair to make me pay for it. If I had known in advance I would’ve also accepted it, but to be told this before leaving was a bit unprofessional. Perhaps instead of charging every guest for the Onsen, they could/should charge those who actively use it. There are a few more minor issues that aren’t worth fussing over. I hope this helps other guests in some way/